PPI Claims - missing all paperwork and account numbers

Jamesdar

Good Afternoon,

Extremely grateful for any help you may be able to provide!

I had a number of loans and credit cards between 1996 and 2006 and I'm certain I incurred some PPI costs which I'm now due back.

The trouble is that I no longer have any paperwork to make a claim. Nothing. I can remember most of the companies names but possess no account numbers. I have checked Experian and it's too far in the past to find that information.

All that I have is a list of addresses during that period and as mentioned the names of the companies with knowledge of the product I had with each (generally credit cards).

Given my limited information how would you suggest I proceed please?

My best idea is write to each company using a template letter online and sending the list of past addresses, my date of birth, national insurance. Would this work?

Or is it better to enlist the help of a company to do this leg work for me and take the 30% hit. Or is there another option?

Huge thanks
James

IAmWales

Why do you believe you are due the premiums back?

You can ask the lenders if they still hold any details. There's no point in using a CMC, they can't do anything you cannot do yourself.

Jamesdar

Thanks for this reply IAW. This is extremely useful in getting myself prepared. I really appreciate it.

I didn't understand what it was and could have used it had I known. Had it been made clearer what it was as a product during that period in time I feel I could have avoided a lot of financial hardship.

I had several jobs and had little or no idea that I could have helped myself in between jobs by claiming.

Additionally I suspect that I was sold it without my knowledge on more than one occasion. The stories of salesman's high premiums and over-selling, as well as the media furore over the whole situation reinforces the likelihood of this being the case.

Is this specific enough in your opinion when writing my letter?

Thanks for that advice, I'll proceed on my own.


Are you recommending I write an initial letter asking if they still have my details or that I put that question in an initial claim letter please?

Thanks again!

edwink

Have a read through this as I am sure this will be of use to you.

http://www.moneysavingexpert.com/reclaim/ppi-loan-insurance?utm_source=MSE_Newsletter&utm_medium=email&utm_term=09-May-17-16788129&utm_campaign=nt-bignote-three&utm_content=11

After clicking on the above link when the new page opens you will see FREE PPI CLAIMING TOOL. Scroll down that page and you will see that you can start your claim from the blue box if you wish.

Hope that helps

Edwink

[Deleted User]

Jamesdar wrote: »

I'm certain I incurred some PPI costs which I'm now due back.

Why do you think you are automatically "due back" PPI costs? PPI was not sold without the knowledge and permission of the customer, that's a myth sponsored by claim companies wanting to drum up custom.

You would need to show that any PPI (if you had it) was somehow mis-sold to you. Proving you had PPI with account numbers etc, does not guarantee you a refund I'm afraid.


No need to use "Resolver" tool either..

Jamesdar

Thanks Moneyineptitude and Edwink.

Edwink I've read that - thanks. Very insightful.

Moneyineptitude, thank you for helping me think this through. Did you read my second post? I go into reasons I think I was mis-sold. I'm not sure if they're likely work. Perhaps you might please advise.

Also, the templates I've seen - not Revolver - say 'I was not aware I was being sold it' as a solid defence. Is this not enough in your opinion? Is it a better initial defence in an initial letter to a bank?

I have to admit I've come to this party late. I've been out the country and not claimed till now as there's no press coverage of it where I've been.

I have seen other people making successful claims and am now retroactively trying to come up with a story or manufacture a way to do the same. Does that make me any better than the banks, I don't know?

I'm going to keep exploring it. At this stage I don't know if I bought it and I don't know if I was mis-sold it.

How can I prove that someone called me 10 years to sell me PPI? And how have other people managed to do so? Why have banks reserved so much money for paying out on fraudulent claims if there was no wrong-doing?

Given that I had several credit cards during that time and it was being aggressively mid-sold and the press - which magazine, the Guardian etc - all report that shenanigans were going on. Given this, by the law of averages, it seems more than likely I was victimised.

Very grateful for your input. Thank you.

[Deleted User]

The law of averages would, in fact, suggest you were not mis sold PPI.

You firstly need to establish whether you had PPI before fabricating mis sale reasons. Find out how/when you took it out, whether your first instances would have made to eligible for it, and so on.

Bear in mind that, certainly in the case of the cards, you would have seen the charge every month on your statements.

Jamesdar

Thanks zx81. I appreciate your help.

Is there a way to establish that I paid PPI that doesn't involve a process taking 8-weeks or so please? Most of the companies I had cards with only give postal addresses to deal with queries.

If not can I write saying something like - 'I'm not sure if I paid it as it was a long time ago but my instinct is that I did, and I believe unwittingly so'.

Can I put it all in one letter? Please note I'm also asking for them to find my accounts as I no longer have statements or account numbers. Just a list of past addresses, date of birth etc.

To your final point are banks able to stop a refund if it was shown each month on a statement?

Curious about your comment about law of averages given GBP8-9bn allocated to this by banks and the number of adults in the U.K. Happy to be corrected.

Thanks again, very grateful.

dunstonh

Also, the templates I've seen - not Revolver - say 'I was not aware I was being sold it' as a solid defence. Is this not enough in your opinion? Is it a better initial defence in an initial letter to a bank?

unprovable allegations are the weakest of complaints. They may be a valid reason for complaint but as far as likelihood of success on that particular point, you are looking at very low odds.

Think about how evidence works. You saying something is not evidence. It is opinion.

How can I prove that someone called me 10 years to sell me PPI?

Look at your statements or ask the provider.

Given that I had several credit cards during that time and it was being aggressively mid-sold and the press - which magazine, the Guardian etc - all report that shenanigans were going on. Given this, by the law of averages, it seems more than likely I was victimised.

Going by the law of averages, as you suggest, you would not have PPI. The majority of people did not buy PPI on their financial products. It was a significant minority mind you but if you are quoting averages as your basis for feeling victimised then it is more than likely you were not sold it.

Jamesdar

Thanks for your time Dunstonh.

As stated in thread title I have no statements but I will try to establish if I paid it in writing.

Feels like it'll be harder to make a case if I admit that I don't even know that I paid however. Do you concur?

dunstonh

Feels like it'll be harder to make a case if I admit that I don't even know that I paid however. Do you concur?

You need to think about what you are doing with a PPI complaint. You are making a complaint which gives allegations of wrongdoing.

If you don't know if you had it, what exactly are your complaint reasons going to be? - so yes, you do need to know first if you had it or not.

Then you have to decide if it was missold. PPI is not automatically bad. There are some rubbish PPI plans and some good ones. There is actually nothing wrong with having PPI as long as it was retailed correctly. Once you know how you have PPI, then you look at the complaint reasons.

The complaint reasons will range from very strong reasons to very weak reasons. Being lied to in a sale is a valid complaint reason but without evidence of anything that points to that actually happening, you are unlikely to get an upheld on that reason. However, you could make a complaint listing 4 reasons. The firm may find all 4 of those to be invalid/unprovable but find fault elsewhere and uphold on something you didnt even mention. So, sometimes (quite often actually) people get lucky that way or even get auto-payouts.

However, you first need to ask them if you had PPI or not. Then you look at complaint reasons.