Returning used/opened items bought online

shaun_from_Africa

angryparcel wrote: »

There returns policy means nothing and is null and void as their is no such act as Distance Selling Regulations anymore

Even though they have got the name of the legislation itself wrong may not automatically make their returns policy invalid provided that the time limits stated are correct and they have informed their potential customers who is responsible for the cost of returning unwanted goods and they have done both of these things.

angryparcel

hammy434 wrote: »

Hopefully they accept the return and give me the full price, it's in the original box and very carefully packaged with all the original stuff, so very easy for them to sell again,

So say it costs £100, you try and dont like and return wanting a full refund. Original packaging or not, do you really think they would be able to sell it on at the full price. If anything they would have to sell it as secondhand and would most likely only get £50 for it, so the retailer loses out.

This is why large retailers (argos, littlewoods, tesco, M&S etc.) will sell customer returns at a fraction of the cost to special clearance houses, where small retailers can pay £1000 for a pallets of goods worth £10,000 retails with goods sold as seen ( some may work, some may not). small retailers dont have the option to sell to these clearance houses, so will sell at a lose

hammy434

IAmWales wrote: »

Would you like to pay for a new item that a customer has previously used and then returned?

Don't really appreciate comments like that, if you're not gonna help me don't post, really cba with some people's attitude on here, I'm just asking for help... IMO the cost of those returns should be considered in the price of the item itself. And yes I'm willing to pay more for a fair return policy like that so will probably stick to Amazon from now on, and if I do have to use others I'll be sure to check the return policies really carefully from now on even though I shouldn't have to...

angryparcel

hammy434 wrote: »

if I do have to use others I'll be sure to check the return policies really carefully from now on even though I shouldn't have to...

You should ALWAYS read the terms and policies before buying anything online.

hammy434

angryparcel wrote: »

You should ALWAYS read the terms and policies before buying anything online.

I know I should but I didn't. If you do google searches as I've done before for returning items most of them just say 14 days to change your mind, 14 days to return, and have no warning that if you use an item you might not be able to return it. It's very difficult to find anything that talks specifically about using an item in regards to how it affects returns, and the way the government's website is worded makes it seem like if an item is used it's still covered, and that's my experience with every other company I've returned to. That's why I asked here just to make sure.

Carrot007

hammy434 wrote: »

IMO the cost of those returns should be considered in the price of the item itself.

You would be happy to pay 3 times the price?

neilmcl

hammy434 wrote: »

Don't really appreciate comments like that, if you're not gonna help me don't post, really cba with some people's attitude on here, I'm just asking for help... IMO the cost of those returns should be considered in the price of the item itself. And yes I'm willing to pay more for a fair return policy like that so will probably stick to Amazon from now on, and if I do have to use others I'll be sure to check the return policies really carefully from now on even though I shouldn't have to...

The only person I can see here with an "attitude" is you I'm afraid.

elsien

I wouldn't have thought most people need warning that using an item might affect a full refund in the event of a return if not faulty - seems to fall into stating the bleeding obvious to me.
Anyway, you had your answer in post 2. You can ask for a refund and they can deduct a compensatory amount.

hammy434

Carrot007 wrote: »

You would be happy to pay 3 times the price?

Hmm, maybe not 3 times. I guess an additional £1.67 or about a 1% increase in price would be OK, that's how much more the motherboard is on Amazon. Would've ordered it there before but was out of stock at that time sadly.

neilmcl

hammy434 wrote: »

I know I should but I didn't. If you do google searches as I've done before for returning items most of them just say 14 days to change your mind, 14 days to return, and have no warning that if you use an item you might not be able to return it. It's very difficult to find anything that talks specifically about using an item in regards to how it affects returns, and the way the government's website is worded makes it seem like if an item is used it's still covered, and that's my experience with every other company I've returned to. That's why I asked here just to make sure.

It all comes down to what you class as "used" and what the product is. I don't see any online company willing to give you a full refund on a motherboard you've admitted to installing and using.