We’d like to remind Forumites to please avoid political debate on the Forum.
This is to keep it a safe and useful space for MoneySaving discussions. Threads that are – or become – political in nature may be removed in line with the Forum’s rules. Thank you for your understanding.
📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!
Elephone, P9000, Focalandroid - AVOID
Based on P9000... from focalandroid..
SIM holder so unreliable the phone is not fit for purpose.
SDCard in same slot same unreliable problem.
Tried among for a refund after about 4 days.
Stuck with it unfortunately :-(
9 months in screen started to come off.
Other issues aside...
Returned to to company under warranty.
2 months of chasing they admitted possession.
Then attempted to extort another $50 to repair it.
Total. Over 60 emails to the company, many not answered, had to resort to translation software to enhance chance of reply.
They avoided honoring warranty.
They still have my phone and have taken my money.
I have had to resort to contacting Chinese government agencies including the SAIC, the Chinese Embassy in the UK, the Chinese Overseas Association and indeed any other agency that might be able to represent and protect my consumer rights.
As yet still unresolved...
Avoid this company and buy from someone else.
SIM holder so unreliable the phone is not fit for purpose.
SDCard in same slot same unreliable problem.
Tried among for a refund after about 4 days.
Stuck with it unfortunately :-(
9 months in screen started to come off.
Other issues aside...
Returned to to company under warranty.
2 months of chasing they admitted possession.
Then attempted to extort another $50 to repair it.
Total. Over 60 emails to the company, many not answered, had to resort to translation software to enhance chance of reply.
They avoided honoring warranty.
They still have my phone and have taken my money.
I have had to resort to contacting Chinese government agencies including the SAIC, the Chinese Embassy in the UK, the Chinese Overseas Association and indeed any other agency that might be able to represent and protect my consumer rights.
As yet still unresolved...
Avoid this company and buy from someone else.
0
Comments
-
Based on P9000... from focalandroid..
SIM holder so unreliable the phone is not fit for purpose.
SDCard in same slot same unreliable problem.
Tried among for a refund after about 4 days.
Stuck with it unfortunately :-(
9 months in screen started to come off.
Other issues aside...
Returned to to company under warranty.
2 months of chasing they admitted possession.
Then attempted to extort another $50 to repair it.
Total. Over 60 emails to the company, many not answered, had to resort to translation software to enhance chance of reply.
They avoided honoring warranty.
They still have my phone and have taken my money.
I have had to resort to contacting Chinese government agencies including the SAIC, the Chinese Embassy in the UK, the Chinese Overseas Association and indeed any other agency that might be able to represent and protect my consumer rights.
As yet still unresolved...
Avoid this company and buy from someone else.
As I've said before, buying unknown brands from China is just like gambling.
You don't get your money back when your horse falls...====0 -
I wonder just what Chinese consumer rights are ??0
This discussion has been closed.
Confirm your email address to Create Threads and Reply
Categories
- All Categories
- 352.3K Banking & Borrowing
- 253.6K Reduce Debt & Boost Income
- 454.3K Spending & Discounts
- 245.3K Work, Benefits & Business
- 601K Mortgages, Homes & Bills
- 177.5K Life & Family
- 259.1K Travel & Transport
- 1.5M Hobbies & Leisure
- 16K Discuss & Feedback
- 37.7K Read-Only Boards