Vodafone refusing to blacklist lost phone!

angryparcel

I recently had a phone stolen that i purchased from Giffgaff to use with my tescomobile sim.
This was stolen from my stall when i was serving a customer even though it was hidden out of view. when i called TM, they blocked the sim, but could not block the phone. i called Giffgaff and got the phone blocked. 4 days later i got a message from giffgaff regarding my request to unblock the phone, so i called GIffgaff and told them i made no such request, so after he did a few checked he asked if i was in sweden on been to sweden. I said no i am in the UK and have never travelled out of the UK. he told me the unblock request come from an IP address in sweden, so in 4 days my phone travelled to sweden.

Geoff1963

Many years ago ( when mobiles were rare ) I was due to visit a friend for the weekend, but in the few days beforehand, their landline phone didn't work. BT had apparently had a call from someone asking their line to be cut off because they were moving, and by some mistake my friend's line was cut off by mistake. It took about a week to get it back on. I guess now phone companies are more cautious.

Note the recent incidence of computer hacking, not to get money from your accounts directly, but to use your own security systems ( e.g, encryption ) as a denial-of-service ransomware attack.

Good advice from Frozen_up_north ref. https://www.immobilise.com ; maybe handset sellers should be required to at least point customers towards something like that.

d123

angryparcel wrote: »

I recently had a phone stolen that i purchased from Giffgaff to use with my tescomobile sim.
This was stolen from my stall when i was serving a customer even though it was hidden out of view. when i called TM, they blocked the sim, but could not block the phone. i called Giffgaff and got the phone blocked. 4 days later i got a message from giffgaff regarding my request to unblock the phone, so i called GIffgaff and told them i made no such request, so after he did a few checked he asked if i was in sweden on been to sweden. I said no i am in the UK and have never travelled out of the UK. he told me the unblock request come from an IP address in sweden, so in 4 days my phone travelled to sweden.

Possibly the thief was still in the UK and used a VPN based in Sweden while connected to make the request.