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Problem with Samsung S7 and Whatsapp

carly
carly Posts: 1,531 Forumite
Part of the Furniture 1,000 Posts Name Dropper
I recently bought a Samsung galaxy S7 and installed my existing Whatsapp account on it. All photos and messages reinstalled themselves correctly but I am unable to play any of the existing videos nor am I able to play any new videos that are sent to me now.
I can play the videos from the gallery or using the photos app.

I do not get any error message ; the screen goes completely black and then whatsapp is unresponsive until it is closed and subsequently reopened

Can anyone help me to get it working normally , please.

Comments

  • eDicky
    eDicky Posts: 6,835 Forumite
    Ninth Anniversary 1,000 Posts Name Dropper
    Try uninstalling then re-installing WhatsApp and set up your account again.
    Evolution, not revolution
  • bengalknights
    bengalknights Posts: 5,022 Forumite
    Part of the Furniture 1,000 Posts
    This would mean your whatsapp backup wasnt full data backup
  • carly
    carly Posts: 1,531 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    Thanks all. I had tried deleting and reinstalling several times, however thankfully problem is now solved.......
    somehow Whatsapp had become de-listed in the app permissions granted to the camera...enabling permissions has removed the problem
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