Problem with Samsung S7 and Whatsapp

carly

I recently bought a Samsung galaxy S7 and installed my existing Whatsapp account on it. All photos and messages reinstalled themselves correctly but I am unable to play any of the existing videos nor am I able to play any new videos that are sent to me now.
I can play the videos from the gallery or using the photos app.

I do not get any error message ; the screen goes completely black and then whatsapp is unresponsive until it is closed and subsequently reopened

Can anyone help me to get it working normally , please.

eDicky

Try uninstalling then re-installing WhatsApp and set up your account again.

bengalknights

This would mean your whatsapp backup wasnt full data backup

carly

Thanks all. I had tried deleting and reinstalling several times, however thankfully problem is now solved.......
somehow Whatsapp had become de-listed in the app permissions granted to the camera...enabling permissions has removed the problem