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Problem with Samsung S7 and Whatsapp
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I recently bought a Samsung galaxy S7 and installed my existing Whatsapp account on it. All photos and messages reinstalled themselves correctly but I am unable to play any of the existing videos nor am I able to play any new videos that are sent to me now.
I can play the videos from the gallery or using the photos app.
I do not get any error message ; the screen goes completely black and then whatsapp is unresponsive until it is closed and subsequently reopened
Can anyone help me to get it working normally , please.
I can play the videos from the gallery or using the photos app.
I do not get any error message ; the screen goes completely black and then whatsapp is unresponsive until it is closed and subsequently reopened
Can anyone help me to get it working normally , please.
0
Comments
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Try uninstalling then re-installing WhatsApp and set up your account again.Evolution, not revolution0
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This would mean your whatsapp backup wasnt full data backup0
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Thanks all. I had tried deleting and reinstalling several times, however thankfully problem is now solved.......
somehow Whatsapp had become de-listed in the app permissions granted to the camera...enabling permissions has removed the problem0
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