Sky say goodbye!

maxmycardagain

after 11 months watching my sky bill slowly rise from £45.50 to £60 (£5 of which was my choice) i rang sky telling them i didnt want any TV service, they quoted me £49 for BB and phone so I said cut it all off, i was only getting the equivalent of Infinity 1

Talk Talk can do me Infinity 2 for £35


Today Sky rang me trying to reel me back in....thier website has £30 offers, someone needs to tell thier staff.

[Deleted User]

Curious how your bill has increased so much in just
11 months please explain the increases.

brewerdave

maxmycardagain wrote: »

after 11 months watching my sky bill slowly rise from £45.50 to £60 (£5 of which was my choice) i rang sky telling them i didnt want any TV service, they quoted me £49 for BB and phone so I said cut it all off, i was only getting the equivalent of Infinity 1

Talk Talk can do me Infinity 2 for £35


Today Sky rang me trying to reel me back in....thier website has £30 offers, someone needs to tell thier staff.

You do realise that if Sky "cut off" your phone line and b/band that you will (probably) lose your number, have to pay for a new line connection with eg TalkTalk and have some downtime ,the length of which will be in the hands of Openretch and get stuck with a cease charge from Sky??:eek:
The normal process is to allow the new supplier to handle the transfer of services when hopefully none of the above will happen!!

teddysmum

maxmycardagain wrote: »

after 11 months watching my sky bill slowly rise from £45.50 to £60 (£5 of which was my choice) i rang sky telling them i didnt want any TV service, they quoted me £49 for BB and phone so I said cut it all off, i was only getting the equivalent of Infinity 1

Talk Talk can do me Infinity 2 for £35


Today Sky rang me trying to reel me back in....thier website has £30 offers, someone needs to tell thier staff.

You are referring to new customer deals which all providers have (and staff are fully aware of) ,but when they end it's up to you to negotiate or take another company's new customer offer.


Phone and broadband are different, as if you move away, you are in a minimum term with the new company, so it's expensive to move back, but tv deals are better when you actually leave.


I, too, am mystified by your £9.50 unaccounted for rise.


As you mention a phone/bb offer of £49, but that doesn't fit any line/fibre full price quoted, so is it for something else, too ?

maxmycardagain

craigr98 wrote: »

Curious how your bill has increased so much in just
11 months please explain the increases.

I dont know and they arent going to explain... so sod em

it went up before we moved in!

maxmycardagain

You do realise that if Sky "cut off" your phone line and b/band that you will (probably) lose your number, have to pay for a new line connection with eg TalkTalk and have some downtime ,the length of which will be in the hands of Openretch and get stuck with a cease charge from Sky??:eek:
The normal process is to allow the new supplier to handle the transfer of services when hopefully none of the above will happen!!

Actually it was seamless

the internet went off at 4pm, new router fitted and worked straight away but the landline took till 8pm, we kept the number

speed not as fast as quoted.... will see what the excuses are tomorrow

still, this time last year (old address) we were on 8 mb/s d/load and 400kb/s u/load, now 52mb/s D/L and 12 MB/s U/L

[Deleted User]

maxmycardagain wrote: »

Actually it was seamless

the internet went off at 4pm, new router fitted and worked straight away but the landline took till 8pm, we kept the number

speed not as fast as quoted.... will see what the excuses are tomorrow

still, this time last year (old address) we were on 8 mb/s d/load and 400kb/s u/load, now 52mb/s D/L and 12 MB/s U/L

I wouldn't bother complaining about the speed just yet, even fibre has to have 10 days for them to find your sweet spot between maximum speed and maximum stability.

teddysmum

maxmycardagain wrote: »

Actually it was seamless

the internet went off at 4pm, new router fitted and worked straight away but the landline took till 8pm, we kept the number

speed not as fast as quoted.... will see what the excuses are tomorrow

still, this time last year (old address) we were on 8 mb/s d/load and 400kb/s u/load, now 52mb/s D/L and 12 MB/s U/L

Your original post gave the impression that you had just told them to cut you off (hence the comments),but in fact you did go via the migration route.

oldagetraveller

"even fibre has to have 10 days for them to find your sweet spot between maximum speed and maximum stability."
No it doesn't, it's totally different to ADSL and doesn't require the 10 days "training" period.
Max. VDSL speed should be attained within a couple of days.