Very difficult situation regarding grandmother's will

gll5dm

She claimed to my brother that she needs to find out whether the money set to be distributed is taxable or not. Ermmm!

Malthusian

That will be a straightforward calculation which should not take a month.

Have you made a formal complaint to the firm?

Yorkshireman99

She is being economical with the truth. Have you lodged the complaint yet? What is stopping you?

Jenniefour

Get your complaint in. It doesn't take a month to do a tax calculation, that appears like another stalling tactic to me.

gll5dm

Yes, I've emailed the company to enquiry about their complaints procedure and have outlined my grievances. Awaiting a reply!

gll5dm

Received a reply from their managing director stating that he's forwarded my complaint on to the solicitor involved and if we are unable to sort it between ourselves in a timely manner to my satisfaction then I should get back in touch for him to kick off an official complaint. Can't ask for fairer than that I say. Maybe this will be the kick up the !!!! the solicitor needs. Three months waiting is an absolute joke.

Yorkshireman99

gll5dm wrote: »

Received a reply from their managing director stating that he's forwarded my complaint on to the solicitor involved and if we are unable to sort it between ourselves in a timely manner to my satisfaction then I should get back in touch for him to kick off an official complaint. Can't ask for fairer than that I say. Maybe this will be the kick up the !!!! the solicitor needs. Three months waiting is an absolute joke.

Keep the pressure on them!

Malthusian

gll5dm wrote: »

Received a reply from their managing director stating that he's forwarded my complaint on to the solicitor involved and if we are unable to sort it between ourselves in a timely manner to my satisfaction then I should get back in touch for him to kick off an official complaint. Can't ask for fairer than that I say. Maybe this will be the kick up the !!!! the solicitor needs. Three months waiting is an absolute joke.

I would point out that she has already been given more than enough time to resolve the issue in a timely manner, and insist on it being treated as a formal complaint now.

If she was capable of getting it resolved in a timely manner you would not have complained in the first place.

gll5dm

Yorkshireman99 wrote: »

Keep the pressure on them!

Don't worry, I will!

Polmop

Hiya
Any update or are they still dragging their feet