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Very difficult situation regarding grandmother's will
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She claimed to my brother that she needs to find out whether the money set to be distributed is taxable or not. Ermmm!0
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That will be a straightforward calculation which should not take a month.
Have you made a formal complaint to the firm?0 -
She is being economical with the truth. Have you lodged the complaint yet? What is stopping you?0
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Get your complaint in. It doesn't take a month to do a tax calculation, that appears like another stalling tactic to me.0
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Yes, I've emailed the company to enquiry about their complaints procedure and have outlined my grievances. Awaiting a reply!0
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Received a reply from their managing director stating that he's forwarded my complaint on to the solicitor involved and if we are unable to sort it between ourselves in a timely manner to my satisfaction then I should get back in touch for him to kick off an official complaint. Can't ask for fairer than that I say. Maybe this will be the kick up the !!!! the solicitor needs. Three months waiting is an absolute joke.0
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Keep the pressure on them!Received a reply from their managing director stating that he's forwarded my complaint on to the solicitor involved and if we are unable to sort it between ourselves in a timely manner to my satisfaction then I should get back in touch for him to kick off an official complaint. Can't ask for fairer than that I say. Maybe this will be the kick up the !!!! the solicitor needs. Three months waiting is an absolute joke.0 -
Received a reply from their managing director stating that he's forwarded my complaint on to the solicitor involved and if we are unable to sort it between ourselves in a timely manner to my satisfaction then I should get back in touch for him to kick off an official complaint. Can't ask for fairer than that I say. Maybe this will be the kick up the !!!! the solicitor needs. Three months waiting is an absolute joke.
I would point out that she has already been given more than enough time to resolve the issue in a timely manner, and insist on it being treated as a formal complaint now.
If she was capable of getting it resolved in a timely manner you would not have complained in the first place.0 -
Don't worry, I will!Yorkshireman99 wrote: »Keep the pressure on them!
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Hiya
Any update or are they still dragging their feet0
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