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NPower can't bill me !?
I switched to NPower in December, as per Martin's advice, as they were offering a good fixed price. I set up with my bank details, but they still haven't taken any direct debit, and even after asking twice, they also still can't provide a bill. Received an email today to say my direct debit will now go out in June, but for over £60 more than it should be. I'll call them tomorrow but is anyone else having this issue, or possibly offer some advice
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I switched to NPower in December, as per Martin's advice, as they were offering a good fixed price. I set up with my bank details, but they still haven't taken any direct debit, and even after asking twice, they also still can't provide a bill. Received an email today to say my direct debit will now go out in June, but for over £60 more than it should be. I'll call them tomorrow but is anyone else having this issue, or possibly offer some advice
If you are worried about possible arrears accruing, why dont you make an interim card payment while waiting for your bill?Be happy, it's the greatest wealth
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I switched to NPower in December, as per Martin's advice, as they were offering a good fixed price. I set up with my bank details, but they still haven't taken any direct debit, and even after asking twice, they also still can't provide a bill. Received an email today to say my direct debit will now go out in June, but for over £60 more than it should be. I'll call them tomorrow but is anyone else having this issue, or possibly offer some advice
Hi Clarkecv
We're sorry for the time it is taking to produce your bill. Please send us your account details in an email (using the email address in our profile) and we will take a look into your account.
Thanks Vicky “Official Company Representative"
I am the official company representative of nPower. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE.
If we ask you to contact us, please do so using helpandsupport@npower.com - MSE Forum has temporarily allowed the display of our contact details in our signature due to a technical issue with our profile0
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