Compensation for cancelled return flight without notice

Vauban

This new European Court ruling (hot off the presses) will be of interest to you (it puts responsibility for notification wholly on the airline):

http://forums.moneysavingexpert.com/showpost.php?p=72543829&postcount=10328

littlecutiepie

Alan_Bowen wrote: »

The reviews of Omega suggest this is not an isolated case and they probably deserve all they get but their booking conditions may well get them off the hook. Nevertheless they have an absolute duty to advise of changes and if they cannot produce a copy email ( I feel one being typed now, so do the usual checks) then I think you have a case of a failure to provide a reasonable standard of service.

Thank you for your reply. I have emailed them 3 times asking for a copy of the email that they claimed they sent to us, but they never reply. Should the next step be a court case?

littlecutiepie

Vauban wrote: »

This new European Court ruling (hot off the presses) will be of interest to you (it puts responsibility for notification wholly on the airline):

http://forums.moneysavingexpert.com/showpost.php?p=72543829&postcount=10328

Thank you for the link, I'm chuffed to hear this news, at least airlines will have no choice but to compensate if they were involved with scamming & irresponsible agencies. I've read the article but it doesn't state if this will also affect the passengers who had cancellation incidents before this court ruling. Any idea? Thank you

Vauban

littlecutiepie wrote: »

Thank you for the link, I'm chuffed to hear this news, at least airlines will have no choice but to compensate if they were involved with scamming & irresponsible agencies. I've read the article but it doesn't state if this will also affect the passengers who had cancellation incidents before this court ruling. Any idea? Thank you

Yes - it's retrospective, clarifying the law that was already in place (not inventing a new law to replace it).

littlecutiepie

Vauban wrote: »

Yes - it's retrospective, clarifying the law that was already in place (not inventing a new law to replace it).

Thank you for clarifying it.