Refused refund for rotten apples in ASDA!? how to demand your money back in store?

ARandomMiser

Surely if they have refunded the apples with a gift card you can find something in the store to buy. You appear to making a big issue over nothing.

powerful_Rogue

joed123 wrote: »

Are you sure? This surely cant be as people lose cards and pay with different cards. A refund is what the act entitles you to regardless of what card you [aid on

Check the Money Laundering legislations and you will find your answer.

naedanger

joed123 wrote: »

Are you sure?

The Consumer Rights Act says:

" If the consumer paid money under the contract, the trader must give the refund using the same means of payment as the consumer used, unless the consumer expressly agrees otherwise."

This, to me, means they are obliged to refund to your credit card unless they and you agree to another means of payment. They are willing to pay to a gift card but they are not willing, and are not obliged, to pay cash. (Indeed I strongly suspect they will be prevented, under their contractual agreement with the credit card company, from offering a cash refund.)

This surely cant be as people lose cards and pay with different cards. A refund is what the act entitles you to regardless of what card you [aid on

If you had lost the card you could either accept the gift card or go back to your credit card company who should refund any credit balance e.g. after the refund was applied to your account.

wealdroam

It appears the OP does have some trouble managing his credit card portfolio.

Here is another thread he started today:

Lost refund transaction monies sent to old credit card details on amazon. Now what?

bris

65p worth of apples is certainly worth the hassle, how dare they not offer a cash refund.

DCFC79

ARandomMiser wrote: »

Surely if they have refunded the apples with a gift card you can find something in the store to buy. You appear to making a big issue over nothing.

Exactly.

Joed can spend it on something else.

Its not worth making an issue out of it.

maninthestreet

Sounds like sour grapes from the OP....

tealady

Think he picked a lemon with his choice of bag of fruit.

Geodark

powerful_Rogue wrote: »

Check the Money Laundering legislations and you will find your answer.

Exactly this, the wife works for a payment gateway and they can only refund to the card that was used to make the original payment for this exact reason.

Manxman_in_exile

Geodark wrote: »

Exactly this, the wife works for a payment gateway and they can only refund to the card that was used to make the original payment for this exact reason.

Is this right?


I ask because I had to get a refund from Great Outdoors for some sandals that broke. The credit card I'd bought them with had been lost and cancelled, and GO refused to put the refund on my replacement card. But they were quite happy to refund me in cash. (Only about £30). Were they wrong to do so?


If they were wrong to do so, how would I have been refunded if they can only put it back on the card that was used for the initial purchase? People lose or mis-place credit cards all the time. (Or at least my wife and I do!)