Faulty Tv from AO.com 3 months old (final right to reject)

dsmithy81

DavidP24 wrote: »

Consumer Rights Act 2015

The first six months

If you discover the fault within the first six months after buying the product, it is presumed to have been there since the time of purchase - unless the retailer can prove otherwise.

During this time, it's up to the retailer to prove that the fault wasn't there when you bought it - it's not up to you to prove that it was.

If an attempt at repair or replacement has failed, you have the right to reject the goods for a full refund or price reduction - if you wish to keep the product.

The retailer can't make any deductions from your refund in the first six months following an unsuccessful attempt at repair or replacement.

Call AO

Say "I am invoking my statutory rights in accordance with Consumer Rights Act 2015, I have given you an opportunity to repair the item, I am now exercising my right to reject the goods. Please arrange to collect them as is your obligation under the act, failure to do so will mean I will arrange for my own Courier and hold you responsible for the cost."

Thankyou for the reply,

Got off the phone with them eventually after many times of being put on hold I informed them of the facts in your post and an engineer is coming to confirm the fault an they'll take it from there

Cheers
Dave

Al_Ross

Make sure you film the fault when it appears with your phone or camera and let him see it.Its sod's law faults won't show when engineers call.He can't argue with your photo graphic evidence.

dsmithy81

Al_Ross wrote: »

I was a tv Engineer for 30 years, 10 working for Currys and 10 running my own TV repair business. The fault you are experiencing is a faulty LCD screen, very, very common problem. It is caused by poor solder connections internally in the screen and a new screen would be required. In this day of cheap new TV’s I would have thought an automatic replacement. Your argument is with the seller though not the manufacturer. You will require an independent report from a repair company and then small claims if you can't get anywhere, hope you get it resolved soon.

Thankyou for your reply,

on the last visit a board of some sorts was replaced as that was expected to be the cause but unfortunatley it's still happening, it's like banging your head on the wall with AO they can't wait to pass you off to the manafacturer. Will see what the next engineer says when he comes to see what's happening, a replacement on the first visit would have been great now it's dragging on a bit. Thankyou for the advice, that might be the next port of call if this doesn't go anywhere. I've got loads of pictures over the past few days but i'll try and get a video next time it happens

Cheers
Dave

DavidP24

So you lose another days work,

I would drop them a line saying that if he is unable to fix on his visit he can take the TV with him as it is rejected.

Al_Ross

have you got anyway of posting the pictures of your fault,by a link etc ?

wealdroam

DavidP24 wrote: »

So you lose another days work,

I would drop them a line saying that if he is unable to fix on his visit he can take the TV with him as it is rejected.

Two points here:

1) are you really suggesting that it is ok for the OP to lose another days pay?
Perhaps OP, you should read MSE's Failed Delivery article for guidance on that.

2) I don't think it would be a good idea to allow a technician from the manufacturer to take away an item when the seler is the responsible party. But that's just my opinion.

DavidP24

1. No, they made that decision, if you had bothered to read the thread you will see that I suggested they reject the goods as they have already given opportunity to repair and it failed.

2. You are right, I just remembered the engineer is from Samsung not the supplier,

wealdroam

DavidP24 wrote: »

1. No, they made that decision, if you had bothered to read the thread you will see that I suggested they reject the goods as they have already given opportunity to repair and it failed.

Oh, I've read the thread alright.

By simply stating "So you lose another days work," with no explanation it just wasn't clear to me what you were trying to say.
All I did was ask you to clarify that cryptic comment.

Do you have to be so rude?

dsmithy81

wealdroam wrote: »

Two points here:

1) are you really suggesting that it is ok for the OP to lose another days pay?
Perhaps OP, you should read MSE's Failed Delivery article for guidance on that.

2) I don't think it would be a good idea to allow a technician from the manufacturer to take away an item when the seler is the responsible party. But that's just my opinion.

I was under the impression I had no choice but to allow them to confirm it's faulty (again) which is fair enough. They've managed to arrange an engineer to come out after half 5,

I don't think they'll be attempting a repair as i've mentioned to them were not willing to accept that remedy for the second time. I'm pretty sure it's just to check it's faulty before collection is sorted. Will ofcourse make sure it's collected by AO and not an engineer, no doubt i'd be liable should any damage occur.

Al I've popped you a pm with the link to some pics, apperntly I don't have enough posts to post up links

Thankyou everyone for your replies

Cheers
Dave

Al_Ross

Not the type of lines I was expecting ,was thinking it was narrow coloured lines. Definitely a fault there though. Could still be the Screen or the Video Processing Board.