problems with eon over fit readings

Brian_Anders

Recently I tried to give an FIT reading on the eon automated website but the system would not accept the reading. I rang the FIT team to give the reading, the representative said he was unable to enter the reading as it was too low. I advised him that I was aware that my generation meter had failed and I was awaiting a repair and that it was definitely the meter as the inverter reading had continued to rise after the meter had failed. The EON rep then asked me for the inverter reading and inputted it into the system and told me that I would be paid out on that reading and that a note had been added to my file. After the meter was replaced I sent the requisite photos of the meters with a detailed email of the chain of events including the disparity in the meter reading and the logged reading. Weeks later I get an email stating that I owe them £140 and basically accusing me of fraud. Has anyone on here had a similar experience and how did they deal with it. I have already replied denying the debt as everything I did was on EONs advice.
Thanks
Bri

E.ON_Company_Representative:_Helena

Good morning Brian_Anders and welcome to the forums.

I'm really sorry that you've had these problems with this I really don't know why we put the inverter reading in when we knew the generation meter wasn't working correctly.

I actually think you need to speak to the FIT department again and start the ball rolling with a complaint, the issue will then be looked in to and investigated and escalated as needed.

There should be notes on the account from when you've spoken to us, so we need to go back and review these as well.

This is a specific area of the business, so it will be them that you need to speak to. But please let me know if I can help you.

Thank you

Helena

notahappybunny_2

We have received a request from EON to provide further information for our FIT reading as “This reading failed our tolerance levels for being higher than what we would expect.” I had sent a photograph of the meter showing the reading, but before that I put in the reading on the EON website which was accepted. We even received payment for the reading!
A meter reader called 2 days before we were due to read it and took the reading and a note of
W2here the meter was. He didn’t ask for any further information. When I answered the door to him he said he had come to read the electric meter and I told him it wasn’t due. He then looked at his notes and said “oh it’s the solar meter which needs to be read.” He went away quitre happy. I photographed the meter. When EON emailed and said the reading hadn’t been accepted (after they had paid us) I sent the photograph of the meter. This also showed the serial number. Although they are saying the reading is higher than they would expect, it is not the highest summer reading. We have had higher in previous summers.
EON now want this further information –
1. Total Installed Capacity (TIC) (which can be found on you MCS certificate):
2. If there has been any changes to the system within the last 3 years that may affect generation, for example;
i. New meter exchange
ii. Has the system been switched off?
iii. as the system been damaged, knocked or moved
Has anyone else had this problem with EON. We have had to supply a photograph before with a threat of not being paid out. We then received an apology

A similar thing happened in 2015 and we received the following email from EON.
“Thank you for your email and for sending those photos in.
The reason we requested a photo was because the engineer submitted back a reading of 136191. We needed to check that the reading our engineer submitted was the correct one.
It seems as though the decimal point was not recorded. I am very sorry about this and for any inconvenience it may have caused.
I can confirm the photo validated that reading and your biennial inspection is now complete. Rest assured that your account will not be suspended.” EON are making us so cross. They also said the meter reader was not able to carry out checks. What checks? He didn’t ask anything else. I am tired of the threat to withhold payment, but how much more of this are we expected to put up with. If they looked back through our previous readings they would soon see there is no discrepancy.