EE Upgrade / Retention

edited 30 November -1 at 1:00AM in Mobiles
3 replies 2.6K views
mimi1234mimi1234 Forumite
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edited 30 November -1 at 1:00AM in Mobiles
So I phoned up EE wanting to upgrade.

Deal offered by person who picked phone up -£40.99 a month for 10GB of data and £150 upfront for the S7 Edge. I said no thanks, is that the best. They said yes. I asked for PAC code.

I was put through to retentions who offered me - £40.99 a month for 10GB of data and £140 upfront for the S7 Edge.

So retentions offered me £10 off. Are they for real? Asked for my PAC code and she gave it to me straight away.

I've been with EE for about 20 years (previously Orange). Don't they do bonuses for loyalty? My bills get paid via DD without delay.

I've seen a better deal on CPW so will have to go through them I guess.

Anyone else had any success with EE? My friend got his S7 Edge with 10GB of date from EE for £37.99 and he got a free gift too, some kind of visor.

Replies

  • Jon_01Jon_01 Forumite
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    They are making no effort to keep anyone just now.

    I had the same problem a couple of weeks back. Called for sim only upgrade, was offer nothing worth having. When retentions called they tried to sell me a 2 years iPhone contract for 3 times what I pay now!!! They even said I could give the iPhone to my wife or sell it!!

    My guess, BT have found out how EE upped the profits after the Orange/T mobile merger and are trying sort it out by hacking back the retention offers. . .
  • mimi1234mimi1234 Forumite
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    Ouch, that's awful for you.

    I remember Orange when they used to be awesome. I phoned up once for an upgrade back in the day of the Nokia 3310. I got a new phone and the monthly deal was £5 a month when it should have been about £20. Those were the days.

    I might give them a call once I get the PAC code letter as the staff in that section normally work wonders but they might have been told to not care about loyalty now. Booo!
  • Frozen_up_northFrozen_up_north Forumite
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    There is no value in loyalty, only in "ditching and switching".

    Many posts on here are similar, only offers are the same as anyone can get, or in some cases the offers are only for new customers (2000 3 to 3 mins for free with an extra contract on Three, n/a for existing customers)... save a shed load of money by keeping the phone and going SIM only.
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