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Product fault within warranty period - retailer in administration

drspa44 · 2017-04-29 12:11:42

Hi all, I purchased a PC component in July 2015 from nigelohara.com and it has just failed. I am 1.8 years through the 2 year 'standard' warranty period. The manufacturer's warranty policy says: https://www.zotac.com/gb/page/product-warranty-policy Claims on the warranty during the primary warranty period (primary warranty…

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drspa44 Posts: 95 Forumite

20 May 2017 at 6:44PM

Just thought I'd post an update to say Zotac eventually got back to me, agreeing to take the return directly. Within 2 days they processed the return and sent me an identical, but new graphics card. So excellent service.

Both this time and the last time I've had to deal with Zotac RMAs, I needed to ship it to a UK address. @rtho782, did you buy your card from the UK originally?

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