NatWest customers seeing money and wages "disappear"

Robbie64

EssexExile wrote: »

So the money hasn't "disappeared" it's just taking a little longer to get wherever it's going? Oh dear.

To be fair, unless the person knows what has happened it can cause some worry if money doesn't appear in an account when it was expected to be there...

ffacoffipawb

EssexExile wrote: »

So the money hasn't "disappeared" it's just taking a little longer to get wherever it's going? Oh dear.

Chalkius

I work for another bank, got a lot of queries about this but apparently by the time my shift (4PM) finished we'd been told that Natwest had fixed it. So there'd been a delay which will for most be inconvenient, but admittedly for some it'll be more than that if they were relying on funds moving quickly.

Doctor_Duke

I think the major banks need to get a grip with these 'glitches' and the regulator needs to take a firm position. They can't close branches left right and centre and say it's due to demand for online banking and then not invest in a stable online offering. Double standards comes to mind....

PasturesNew

For many it was a Friday, right before bank holiday weekend - and House Completion Date. This will have prevented some house sales completing yesterday, with no way for it to be resolved today as everybody's off work (solicitors, etc).

I was in a chain where this happened about 5 years ago. I was all right ... didn't matter to me if it completed/not that day... but the buyer with his wife/kids/dogs in tow was going frantic panicking he'd have to no house as his house sale had completed, just not his purchase from me - and I'd have not allowed him into the house without formal completion.

Lioness_Twinkletoes

PasturesNew wrote: »

For many it was a Friday, right before bank holiday weekend - and House Completion Date. This will have prevented some house sales completing yesterday, with no way for it to be resolved today as everybody's off work (solicitors, etc).

I was in a chain where this happened about 5 years ago. I was all right ... didn't matter to me if it completed/not that day... but the buyer with his wife/kids/dogs in tow was going frantic panicking he'd have to no house as his house sale had completed, just not his purchase from me - and I'd have not allowed him into the house without formal completion.

This just demonstrates why you should never a) complete on a Friday and b) complete on a Friday ahead of a Bank Holiday.

PasturesNew

Lioness_Twinkletoes wrote: »

This just demonstrates why you should never a) complete on a Friday and b) complete on a Friday ahead of a Bank Holiday.

Yes, but so many do it. It wasn't my house I was selling, it was an estate house I was over-seeing the sale/emptying of.... so no skin off my nose which date they picked... I had that one and another one to sleep in that night. But the buyers insisted on a Friday.

When I bought my current house I completed on a Wednesday "in case" .... seller wasn't keen though, but I insisted.

eskbanker

PasturesNew wrote: »

This will have prevented some house sales completing yesterday

Is there any evidence that CHAPS services were affected?

Inconvenient though it undoubtedly would have been for customers not to be able to use consumer-facing online banking facilities to transfer money themselves (or for delays to be experienced when doing so), it would be pretty reckless to be relying on Faster Payments processing (with its next-working-day service level) for a time-critical large transaction, hence the use of CHAPS being standard practice for house purchases....

fozmcfc

On Twitter yesterday, lots of people moaning and saying they were leaving Natwest. Do people really think, that going elsewhere is the solution.

All banks have issues at times and I see that Lloyds/TSB/Halifax/Bank of Scotland have issues today.

GingerFurball_2

eskbanker wrote: »

Is there any evidence that CHAPS services were affected?

Inconvenient though it undoubtedly would have been for customers not to be able to use consumer-facing online banking facilities to transfer money themselves (or for delays to be experienced when doing so), it would be pretty reckless to be relying on Faster Payments processing (with its next-working-day service level) for a time-critical large transaction, hence the use of CHAPS being standard practice for house purchases....

People are cheap and seem to object to paying £25 or £30 to ensure that huge sums of money are transferred.