PAC code from Orange PAYG mobile

edited 30 November -1 at 1:00AM in Mobiles
7 replies 2.6K views
ZeerustZeerust Forumite
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edited 30 November -1 at 1:00AM in Mobiles
Hi,

I've had this Orange PAYG mobile for about 15 years, it's a phone I inherited from my daughters boyfriend, now ex and not contactable.

Is there anyway I can get a PAC code from Orange. When I phone, Orange say they can't help until I provide proof of identity at my local EE shop, but when I try there they say they can't help because the phone is not in my name.

They have been happy enough accepting my money, topping up over the last 15 years. But now that I want to change networks they say that I cant have my PAC code.

Would it be possible to re-register with Orange/EE using the same number in my name, then ask for a PAC code?

Regards,
Pete

Replies

  • DCFC79DCFC79 Forumite
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    Zeerust wrote: »
    Hi,

    I've had this Orange PAYG mobile for about 15 years, it's a phone I inherited from my daughters boyfriend, now ex and not contactable.

    Is there anyway I can get a PAC code from Orange. When I phone, Orange say they can't help until I provide proof of identity at my local EE shop, but when I try there they say they can't help because the phone is not in my name.

    They have been happy enough accepting my money, topping up over the last 15 years. But now that I want to change networks they say that I cant have my PAC code.

    Would it be possible to re-register with Orange/EE using the same number in my name, then ask for a PAC code?

    Regards,
    Pete


    Were you given the phone and the sim or just the phone ?
  • pmdukpmduk Forumite
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    You can understand their reluctance in not allowing what looks like a third party to take a phone number. In future make sure a phone is in your name.
  • macmanmacman Forumite
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    If you have been able to phone and pass security for the last 15 years, can you not get the PAC by phone using the ex's name? I don't suppose, after 15 years, that he would object?
    No free lunch, and no free laptop ;)
  • SystemSystem Forumite
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    Depends if its registered or not.
    You have any male friends or family members?
  • ZeerustZeerust Forumite
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    Hi,

    Just to add, originally it was an old Nokia phone and Sim used by my daughter until the contract expired, she then got a new phone and the old phone was put into a drawer and not used until I started using it very occasionally as PAYG phone, mostly for people to contact me.

    Over the years I started to use it more and more, still PAYG, mostly texting. As said above, Orange have been happy accepting my top ups over the (15) years but now that I want to move to a different network they do not want to issue a PAC code.

    I just wondered if there was a different way to go about getting a PAC code?
  • Jon_01Jon_01 Forumite
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    Orange are just complying with the data protection act. They have to confirm that the person asking for the pac is the registered owner, and that's where you're falling down.

    There are a big fines if they breach the DPA, so you can see why they have to stick to it.

    If they're asking you to take proof of ID into a store it means you've already tripped the system and they will now only supply the pac if you supply the ID. If you can't, then you're stuck! sorry, there's no way around it. . .
  • macmanmacman Forumite
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    Heng_Leng wrote: »
    Depends if its registered or not.
    You have any male friends or family members?

    The OP's name is' Pete', so that shouldn't be necessary...
    No free lunch, and no free laptop ;)
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