Parcelforce pulped my books

ARandomMiser

Zandoni wrote: »

I disagree, they should have notified both parties. These books could have been autographed or unique in some other way.

They had no right to dispose of someone elses property without permission, they should also be apologising for their poor handling of other peoples goods.

You don't know that - firstly you don't know whether it was Parcel Force that mishandled it or someone else in the chain; secondly you don't know what the damage was, it could have been something toxic or something dangerous or physical damage; thirdly, as wealdrom points out maybe Parcel Force had discussed it with the person who contracted them.

Whether or not they had unique autographs is irrelevant (particularly since that does not appear to be an issue), something happened, the books ended up having to be destroyed and got replaced - end of, no need to make something out of nothing.

Also, what is it about people demanding apologies on behalf of others over nothing - any company can issue a meaningless apology (you should see the long rambling letter I got from United airlines this week apologising over the Dr Dao fiasco - I will gladly post a copy of it). In today's society apologies are getting more and more meaningless because they are given due to demand and are usually more about protecting share price than concern about the recipient.

If it helps then I am willing to take the bullet and will apologise on behalf of Anglo-American relationships that Parcel Force deemed it necessary to destroy a few books that were replaced. There we go apologies over and done with and hopefully everyone can now hold-hands and dance through the multi-colored forest of unicorns and rainbows.

custardy

Zandoni wrote: »

Well it certainly looks like Parcelforce did destroy 9 of the books.

So lets say part of the shipment was damaged by an oil based liquid from another package.
Would it be better to put the undamaged books in with oil soaked items?
After all,it means the OP gets all their books.

Zandoni

ARandomMiser wrote: »

You don't know that - firstly you don't know whether it was Parcel Force that mishandled it or someone else in the chain; secondly you don't know what the damage was, it could have been something toxic or something dangerous or physical damage; thirdly, as wealdrom points out maybe Parcel Force had discussed it with the person who contracted them.

Whether or not they had unique autographs is irrelevant (particularly since that does not appear to be an issue), something happened, the books ended up having to be destroyed and got replaced - end of, no need to make something out of nothing.

Yes it could have been something toxic although it's unlikely, they could of also been stolen, who knows.
Whatever happened the OP should have been given an apology and an explanation with the remaining books they received. The damaged books should not have been destroyed without permission.

ARandomMiser

custardy wrote: »

So lets say part of the shipment was damaged by an oil based liquid from another package.
Would it be better to put the undamaged books in with oil soaked items?
After all,it means the OP gets all their books.

Point of order.
Equally books soiled by an oil-based-liquid should be put in the order of the liquid since that person is entitled to all their oil-based liquid and would have an equal right to their full order. Now that opens a real can of worms (or possibly a can of leaking oil-based liquid).

ARandomMiser

Zandoni wrote: »

Yes it could have been something toxic although it's unlikely, they could of also been stolen, who knows.
Whatever happened the OP should have been given an apology and an explanation with the remaining books they received. The damaged books should not have been destroyed without permission.

We don't know if a toxic substance is likely or unlikely - anything is pure conjecture.
1. Parcel Force are not contracted to the OP
2. Maybe Parcel Force did issue an apology to their customer (the sender)
3. Maybe Parcel Force did give an explanation to their customer (the sender)
4. Maybe Parcel Force did have permission to destroy the books from their customer (the sender)
Anyhows I have already issued an apology for the OP and the frolicking unicorns are happy - so I am insulted that you do not consider that to be enough and demand an apology

I really don't understand why a mountain is being made out of this tiny little molehill. It smacks of 'I have a right to complain and by hook or by crook I am going to find something over which I can exercise that right'. There are battles worth fighting and, since it appears everyone has been put into the correct position, this is certainly not one of them

[Deleted User]

You all realise you are arguing with random strangers over 9 books which may or may not have even existed in the first place? Strange.

Zandoni

ARandomMiser wrote: »

We don't know if a toxic substance is likely or unlikely - anything is pure conjecture.
1. Parcel Force are not contracted to the OP
2. Maybe Parcel Force did issue an apology to their customer (the sender)
3. Maybe Parcel Force did give an explanation to their customer (the sender)
4. Maybe Parcel Force did have permission to destroy the books from their customer (the sender)
Anyhows I have already issued an apology for the OP and the frolicking unicorns are happy - so I am insulted that you do not consider that to be enough and demand an apology

I really don't understand why a mountain is being made out of this tiny little molehill. It smacks of 'I have a right to complain and by hook or by crook I am going to find something over which I can exercise that right'. There are battles worth fighting and, since it appears everyone has been put into the correct position, this is certainly not one of them

Unless I find out more info your apology will do

tho_2

Based on the evidence, parcel force probably told the sender what had happened and they agreed to the discard and send replacement books plan. If there was something special about them OP would have been refunded. And parcel force have clearly been open with the OP as he has been given a explanation (though vague) as to why they haven't been delivered. This is a total non story. And compared to half the delivery company tales is actually pretty good customer service all round. Only loss is OP has to wait another week or so to read his new books. But as the rest were delivered he's got plenty to get on with.

tho_2

In fact, let's consider the alternative. Parcel force delivered the damaged books. We all be sat here reading a thread called "parcel force pulped my books" and hearing about 9 damaged books were delivered. All the advice would be to get in touch with the sender and get replacements sent...

custardy

ARandomMiser wrote: »

Point of order.
Equally books soiled by an oil-based-liquid should be put in the order of the liquid since that person is entitled to all their oil-based liquid and would have an equal right to their full order. Now that opens a real can of worms (or possibly a can of leaking oil-based liquid).

Generally the offending leaking packet is down to poor packaging in my experience