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Who to escalate complaint to after RAC?
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Unfortunately in this day and age people like to think of complaints to a company being a licence to print money, reality and any sense of proportion go completely out of the window. Of course £100 is fine but the OP's feelings were obviously hurt so they MUST be entitled to squillions!
Not squillions - I would just like the money back that I had to pay, given that the service they provided was unacceptable. I'm not after any "extra" money.0 -
You need to check the next step of the RAC's own complaints procedure. You may well have exhausted it, not all companies have an independent ombudsman to appeal to.
Thank you. You're right, I think I have exhausted it in the sense that they recommend the Financial Ombudsman on their website, but said in an email that this complaint wouldn't fall under their jurisdiction. Thanks for your help.0 -
IndieSinger wrote: »
After it was reviewed, I received an apology email and the promise of a cheque for £100.IndieSinger wrote: »naedanger - Thanks, very helpful. We paid by debit card and a lot less than £100.IndieSinger wrote: »Not squillions - I would just like the money back that I had to pay, given that the service they provided was unacceptable. I'm not after any "extra" money.
Well unless you spent lots at the service station, above & beyond a couple of cups of coffee & drinks for the little ones, you have (or close to) been offered what you paid as you have stated you paid a lot less that £100 & you have been offered £100.Dwy galon, un dyhead,
Dwy dafod ond un iaith,
Dwy raff yn cydio’n ddolen,
Dau enaid ond un taith.0 -
Well unless you spent lots at the service station, above & beyond a couple of cups of coffee & drinks for the little ones, you have (or close to) been offered what you paid as you have stated you paid a lot less that £100 & you have been offered £100.
Sorry - the £100 payment was in response to a poster asking how much I paid for the breakdown cover when I signed up. The cost of the RAC towing us back (eventually) was £238. I am not including any "extra" costs incurred by me.0 -
IndieSinger wrote: »Sorry - the £100 payment was in response to a poster asking how much I paid for the breakdown cover when I signed up. The cost of the RAC towing us back (eventually) was £238. I am not including any "extra" costs incurred by me.
But in your first post you say you dont have an issue with the cost of towing you as you only paid for basic cover....Dwy galon, un dyhead,
Dwy dafod ond un iaith,
Dwy raff yn cydio’n ddolen,
Dau enaid ond un taith.0 -
But in your first post you say you dont have an issue with the cost of towing you as you only paid for basic cover....
You're right, I could have been clearer. Trying to spare the full details of the ordeal and complaint, but maybe I was too brief!
What I meant was that I don't mind the fact that I had to pay. I've only ever had the most basic breakdown cover and I am aware that that means I will pay per mile to be towed when necessary.
The problem was that the service, for many reasons, was diabolical and included being lied to by both the RAC and their chosen partner. So in my view, the cost I paid for the service should be refunded.0 -
£100 and an apology sounds fair based on the very limited information provided. Move on.0
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IndieSinger wrote: »You're right, I could have been clearer. Trying to spare the full details of the ordeal and complaint, but maybe I was too brief!
What I meant was that I don't mind the fact that I had to pay. I've only ever had the most basic breakdown cover and I am aware that that means I will pay per mile to be towed when necessary.
The problem was that the service, for many reasons, was diabolical and included being lied to by both the RAC and their chosen partner. So in my view, the cost I paid for the service should be refunded.
I think you're going to have to show how RAC have lied to you if you're to get any advice on this.... you havent shown this yetDwy galon, un dyhead,
Dwy dafod ond un iaith,
Dwy raff yn cydio’n ddolen,
Dau enaid ond un taith.0 -
£100 and an apology sounds fair based on the very limited information provided. Move on.
Thank you for your advice. My original intention was to ask who to escalate an RAC complaint to, rather than to debate whether or not what they've offered so far is fair. That's why I haven't provided the details of their failings. Sorry for any confusion.0 -
I think you're going to have to show how RAC have lied to you if you're to get any advice on this.... you havent shown this yet
The original RAC operator told us we had been labelled a priority case and would be seen within 30 minutes, but we weren't seen for over an hour. The second recovery worker looked on his system and said the RAC had never labelled us a priority in the first place.
The contractors lied, too - the most distressing one being that we would be collected from (one of) the service station(s) straight away, then within 20 minutes, but it was an hour and a half later.
There is much more to the complaint than the lies, and I was after advice on who to escalate the issue to.0
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