HP EliteBook 8460p runs very hot

BadBehaviour

I got this laptopo from my sister to sell it on her behalf.

It's been reset to factory conditions and it has a Samsung SSD. Windows 10 installed. I have used it as well briefly in the past and it runs very hot even with nothing going on.

I've just opened it up and tried to clean the fan but fan is spinning right after it turns on and there is nothing open on the laptop to justify a fan spinning already.

Laptop was bought 2nd hand. What else can I do? Thanks in advance.

grumpycrab

CPU temp looks ok to me - 58degC max; how much memory? A screen shot of Task Manager -> Processes tab (**ordered on CPU usage**) might help.

BadBehaviour

grumpycrab wrote: »

CPU temp looks ok to me - 58degC max; how much memory? A screen shot of Task Manager -> Processes tab (**ordered on CPU usage**) might help.

Thanks for the reply.

This is a clean install of Windows so there is nothing strange running as there is nothing else installed apart from that application in the screenshot. I don't think a screenshot of the task manager would help.

This is a laptop my sister had for at least 2 years and she used it to play The Sims 4. It would become so hot where the vent is that it was unbearable. Not just when gaming. I experienced it first hand... it would heat up quickly even when just browsing.

She sent it to me after factory-resetting it. I turned it on and could hear the fan spinning as soon as I opened a tab in Edge. Those are temps with the fan spinning loud after I cleaned the fan itself. The fan shouldn't kick in like that when opening a simple tab with no heavy content.
I exclude viruses and the likes as it's been just factory-reset. Online there are other people complaining about this model overheating.

I can't check now but I seem to recall it has 4GB of RAM which were never an issue. When I can get back on it, I'll check better.

Lorian

What's the BIOS version?
Does the battery hold charge?
Is it using it's genuine 60W HP power supply?

grumpycrab

BadBehaviour wrote: »

... there is nothing strange running ...I seem to recall it has 4GB of RAM

Sounds like you've been through all the hoops. I can only suggest...
1. you didn't mention BIOS; fan problems can be caused by BIOS bugs; I highly recommend you install the latest; I see the 8460p had BIOS updates all the way through to 8.1 so definitely worth checking. You will know where to go but EG
https://support.hp.com/us-en/drivers/selfservice/hp-elitebook-8460p-notebook-pc/5056942
2. unless you're familiar with Windows 10 and its patches I have seen many workstations with 4GB RAM struggle to cope SPECIFICALLY with Windows 10 updates; to rule this out I advise you do an ISO upgrade to the latest Windows 10 IE 1703;
3. which leaves either a bad fan design, bad BIOS or a CPU which needs some new thermal paste. The temps don't look bad to me. Also I think you are lucky you don't have Radeon graphics because they ARE a thermal problem (Intel HD 3000 shouldn't be an issue.)
Good luck.

esuhl

I'm not up on modern motherboards with UEFI, but with BIOS systems some fans would run at full speed in text-mode, until drivers had been loaded. This is because driver software is required for the motherboard to detect the devices' temperatures.

Once Windows starts to load, the drivers will be loaded, and the fan speed should drop.

Of course that doesn't explain why the fan kicks in when you're doing basic stuff in Windows, but I thought I'd mention it.

I'd check for a BIOS update, new graphics drivers, and motherboard drivers.

BadBehaviour

Thanks, will give BIOS update and the other suggestions a go and report back.

BadBehaviour

Lorian wrote: »

What's the BIOS version?
Does the battery hold charge?
Is it using it's genuine 60W HP power supply?

Can't check now, but will go and have a look when I can get on that laptop.

Yes, the power supply is the genuine one. Battery holds a charge.

Lorian

BadBehaviour wrote: »

Can't check now, but will go and have a look when I can get on that laptop.

Yes, the power supply is the genuine one. Battery holds a charge.

OK. I've never run an 8460p on Windows 10 (but plenty on 7/8.1) - but if it continues to have issue after the BIOS update my next guess would be to load the latest Intel IMEI driver from intel.com.

Not much point looking at HP's site for drivers as the 8460p was never certified for Win10. Keep in mind it's a very old machine - it's been superseded by the 8470p, 840G1, 840G2, 840G3 and 840G4...

DavidP24

BadBehaviour wrote: »

Thanks for the reply.

This is a clean install of Windows so there is nothing strange running as there is nothing else installed apart from that application in the screenshot. I don't think a screenshot of the task manager would help.

This is a laptop my sister had for at least 2 years and she used it to play The Sims 4. It would become so hot where the vent is that it was unbearable. Not just when gaming. I experienced it first hand... it would heat up quickly even when just browsing.

She sent it to me after factory-resetting it. I turned it on and could hear the fan spinning as soon as I opened a tab in Edge. Those are temps with the fan spinning loud after I cleaned the fan itself. The fan shouldn't kick in like that when opening a simple tab with no heavy content.
I exclude viruses and the likes as it's been just factory-reset. Online there are other people complaining about this model overheating.

I can't check now but I seem to recall it has 4GB of RAM which were never an issue. When I can get back on it, I'll check better.

So this guy cleaned his but not well enough

http://h30434.www3.hp.com/t5/Notebook-Boot-and-Lockup/fixed-Elitebook-8540p-overheating/td-p/987975

I would vacuum the vents making sure that you block other vents o underside to get maximum suction.. I do not know this laptop but I vacuum out CPU cooler

Also cleaning issue here

https://superuser.com/questions/773934/hp-elitebook-8470p-running-extremely-hot


As you said it was bought second hand I wonder if previous owner over clocked it.

http://forum.notebookreview.com/threads/how-to-enable-intel-dynamic-acceleration-ida-on-both-cores-of-a-core-2-duo.477704/

So to enable over clocking they go into bios and disable Speedstep, then they run ThrottleStop. that is for older laptop but is serves to explain how tweaking is done

I also remember some Core I5's had a problem and ran too fast, not sure if you have one but may be helptful

https://www.lifehacker.com.au/2012/11/three-windows-tweaks-to-cool-your-overheating-ivy-bridge-notebook/

you can use ThrottleStop to tweak that down as well as other two options on lifehacker

https://www.techpowerup.com/download/techpowerup-throttlestop/

bsod

BadBehaviour wrote: »

I turned it on and could hear the fan spinning as soon as I opened a tab in Edge. The fan shouldn't kick in like that when opening a simple tab with no heavy content.

edit advanced power plan settings
processor power management
system cooling policy -> passive