Been asked to think about Banking Compensation

badger09

eskbanker wrote: »

A bit off-topic I know but yes, that was a mistake, why would you go to a branch to open a regular saver account?! I've only ever opened them online where, as an existing current account holder, it takes no more than a couple of minutes....

Until fairly recently it wasn't possible to open Santander's Regular Saver online. Phone or branch applications only;)

EachPenny

badger09 wrote: »

Until fairly recently it wasn't possible to open Santander's Regular Saver online. Phone or branch applications only;)

And branch applications by appointment which were only available about a week away and at the most inconvenient time - just for Santander staff to do an opening process which should only take a couple of minutes.

I was told on one occasion the appointment was needed because all the T&C's had to be read out to the customer - when I suggested to the advisor that I was able to read and if they gave me the T&C's I could sit quietly in the corner and read them before they then spent 2 minutes opening the account I was told "The system won't let us do that" - Ahhh... the CS default response

jonesMUFCforever

Ask for £500 then settle for about £300 or so!

Cotta

Settlement was actually £200 which on top of the £175 I already received was in my view a reasonable offer.

The bank ignored emails I sent in, there was a culture of hanging up on the customer, generic emails were sent out which were irrelevant and my accounts both current and regular saver were all setup incorrectly by the bank.

Kernel_Sanders

Cotta wrote: »

... by the bank.

Yeah but which bank?

dingends

Kernel_Sanders wrote: »

Yeah but which bank?

would be good to know, also got some trouble with my banks online system - but they don`t allow emails

eskbanker

jamie_02 wrote: »

Which bank? Spill the beans

Kernel_Sanders wrote: »

Yeah but which bank?

If I was a betting man (or an amateur detective ) I'd say Nationwide (strictly speaking a building society not a bank but let's let that pass)!

https://forums.moneysavingexpert.com/discussion/5602362

EachPenny

eskbanker wrote: »

If I was a betting man (or an amateur detective ) I'd say Nationwide (strictly speaking a building society not a bank but let's let that pass)!

Would also make sense from the "how much compensation would you like, Sir" experience.

Cotta

eskbanker wrote: »

If I was a betting man (or an amateur detective ) I'd say Nationwide (strictly speaking a building society not a bank but let's let that pass)!

https://forums.moneysavingexpert.com/discussion/5602362

You have it.