AA membership - no number

50Twuncle

Is it normal practice to get AA membership for 12 months on a new car - but without a normal membership number - which is necessary to make use of the AA Breakdown app (you need to register to use it - with your 16 digit number)
This is the case with my new Suzuki !

DoaM

Is this free membership supplied with a car purchase? What did the selling dealership say when you asked them?

How long ago did you buy? (It can take a while for the membership paperwork and card to come through - the number is on the card).

Browntoa

yes , specific telephone number to call up on and not the main AA number , its linked to the registration of the car so theres no membership number


on Fiats its basically a tow to the nearest main dealer and not home

50Twuncle

Two weeks ago and yes I did get the full package with the car (Including card with breakdown number on it) just no membership number !!

50Twuncle

Browntoa wrote: »

yes , specific number to call up on and not the main AA number , its linked to the registration of the car


on Fiats its basically a tow to the nearest main dealer and not home

Mine is a full membership where ever you are Inc Europe

Browntoa

same applies , linked to registration plate

50Twuncle

The dealership thought that i only got a cheap AA membership but I checked with the AA who confirmed a full package was included - just no membership number - so I am unable to use the app

50Twuncle

I have emailed AA to ask them

50Twuncle

Here is AA response !!
I can confirm that the vehicle ******* is fully covered as follows: 31/03/2017 to 30/03/2018
Roadside National Recovery (Relay)
Relay Plus (onward travel including hire car)
Home Start
Self Induced Faults
* Accident Management European Breakdown Cover
* Self Induced Faults is the part that covers wheel changes, lost keys, run out of fuel etc., and this is already in place so there is nothing further for you to pay and no need for you to call us.

Please note that we do not provide cover inclusive of misfuelling (diesel in a petrol car or vice-versa).
We can provide assistance for this, but there will always be an additional charge regardless of the type of cover held
If you require any further assistance, please do not hesitate to contact me.
Kind regards Customer Advisor www.theaa.com
Download our free App for triple reassurance Fastest - The fastest way to report a breakdown Found - We know your exact location even if you don't Follow - Track the patrol coming to your rescue

DoaM

Did they give the membership number? If not, did they say HOW you can use the app without a membership number?

50Twuncle

DoaM wrote: »

Did they give the membership number? If not, did they say HOW you can use the app without a membership number?

No they didn't !!