iD mobile billing

Racytracy

Hello, am new to this, but need help with a way forward please?
I rung this company on 24/3 to cancel 30 day rolling contract and asked for final paper bill as had cancelled direct debit due to previous billing issues, and they agreed to do. Since then, in last 10 days, I've had no bill but a final demand from iD to which i replied with a recorded delivery letter explaining, and 2 letters from a debt recovery called CATS. The amounts they are both requesting are different.

The thing now is I've been unemployed for 4 yrs and finally have a job offer from a major high Street bank who are to vet my credit file. Having checked mine yesterday, they've put am behind by month with my bill. I'm concerned about larger ramifications as I have only 2 credit cards which I PAY IN FULL every month. I believe the amount I owe is £12.50. HELP!

Farway

At a guess the debt recovery bill includes their costs as well as the bill from ID

You are right to be concerned about ramifications on your credit file and getting a job in a bank, lesson learnt I hope, for you and anyone reading, is never cancel a direct debit over a billing issue

Way ahead? honestly? Swallow your pride and jsut pay the bill, you have a potential emplyer who will probably put your application in the shredder along with your credit report if it shouts DEBT at them

sdduk

Farway is right you should never cancel your DD its the worst thing you can do as you have just found out.
Even if you pay the debt your credit score is up the wall because the late payment will stay there on record.
If i leave a mobile provider i never cancel my DD i just leave it because in the end it can be sorted out if you are over charged it may take a bit of time but its better then trashing your credit file.

idmobile

Hi Racytracy, we are disappointed to hear you have been facing issues when cancelling your iD Mobile contract and we would like to help.

When you cancelled your contract on 23/03, were you advised that we require 30 days notice, for any termination? This would mean, you remain in contract with iD Mobile and would continue to have use of our services, until 30/04/17. You would need to keep your Direct Debit open for this time, to allow for any final payments to be taken, were you advised of this?

We appreciate that this is distressing for you and would like to have this resolved quickly, if you can contact our Social Media Team, they can look into this and resolve this issue as soon as possible.

iD Mobile.
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