Morrisons petrol station sucks!!

prettypennies

Don't get me started on Morrisons Petrol Station. Sorry to hijack the thread, but donlt expect much help from Morrisons customer service.

I generally go to Sainsburys for my petrol even though Morrisons is nearer to my house as there is always such a big queue there.

One lunch time I nipped out to Morrisons to get petrol (tank v. low so had to go to Morrisons).

The pump vended about £1 worth and then stopped.

I went in to find out why. The cashier ignored me for a about a minute whilst she rifled through a file. Turned out she was checking my reg as it had come up on their system as a drive off.

She announced to a shop full of people that as I had driven off without paying approx 18 months ago, it had come up on thier system.

I had in fact only only the vehicle a few months and the outstanding amount was owed by a previous owner it seemed.

I started panicking about the hold up as I was due back at work (30 kids would be waiting for me!!!)

I explained that I would bring my log book in after work to prove that I did not own the car at the time of the drive off.

After much faffing around she agreed that I could carrying on filling up.

It vended another £1 and stopped again.

I was now getting in a state, so I went back in paid the £2 vended so far and dashed off to work.

After work, I went in with my log book to show them that I did not own the car at the time of the drive off.

The cashier said the mamager would have to deal with it and he had gone home for the day.

I went in again the next day a got the manager. He told me I would have to write to head office to get my vehicle taken off the system.
I asked why he couldn't just fax them a copy of my log book. He was generally very unhelpful and treated me like some kind of criminal.
I said that if he couldn't do it then I just would buy petrol elsewhere.

He said that I would just be stopped where ever I bought petorl as all the systems were linked (not true as I had been buying fuel from Sainburys for the last five months without a problem).

Anyway, I avoided the place for several months but had to go in again recently.

Same thing happened but this time the cashier was really helpful. She offered to ring the branch where the drive off had happened and explain the situation.
My car was taken off the system there and then

trinidadone

many thanks for the hints atych, an you are a tresure with the chief exec link, thankyou, thankyou, thankyou. I will explore all these on monday.

Prettypennies, seems like you have had just as much good customer service from Morrisons as me, why do these supermarkets treat customers so badly??

thanks all once again, I will give a upate on the next course of action, cheers X

C_Ronaldo

That would annoy me as well, id rather have a poster saying that there is a problem with the tills then you could decide to not get petrol from there and go somewhere else, hope you get a response

trinidadone

SilverScooby wrote: »

Might be worth sending a polite email of complaint to their chief executive [EMAIL="marc.bolland@morrisonsplc.co.uk"]mailto:marc.bolland@morrisonsplc.co.uk[/EMAIL] as this may well gett past the bureacracy to someone who will care about good customer service

A useful list of ceo emails is at http://www.connectotel.com/marcus/ceoemail.html

hey, thanks for this silver, this was a good piece of information, I sent a email to the CEO of Morisons (marc bollard) this morning. I attached my complaint and addittional letter I sent to customer services months back, fingers cross the big chief response

hollydays

I once bought some petrol in morrisons-the tills werent working-the queue was getting longer and longer and causing congestion out one the main road nearby.,yet they were still letting cars fill up.I politely suggested to the staff that they get someone to start turning customers away, ( they couldnt comprehend the common sense in this) I left them a cheque on the counter and walked out. BTW Their cs is a joke-good luck.

trinidadone

Hey, I received a email response from Marc Bollard this evening:

Dear Mr Dunford,

I write to thank you for your email of Wednesday 9th January.

I am sorry to learn of the issues raised in your letter and the delay experienced in the handling of your complaint. I would like to thank you for bringing these matters to my attention.

Please rest assured your complaint is currently being investigated and we will be in contact with you within the next few days.

Regards,

Marc

--
Marc Bolland
Chief Executive
Wm Morrison Supermarkets PLC
0845 6115000

that sounds alot of reassuring. Like someone said above, sometimes going straight to the top is the best way.

Thanks once again for the link slverscoopy, i would never of emailed the CEO without your information, thanks again

trinidadone

Hey all, I received a full response from morrisons this morning. An apology from the CEO and £15.00 in gift vouchers for morrisons, cant be bad. I guess it really does pay to complain, so happy!!

Riq

I am in shock that the CEO replied to you, no offense, but we are just guys in the street to them. I am very impressed with Marc. Even though I do not believe he replied, I am still very impressed you got a reply and a result from him.

robnye

congratulations...... the humble shopper wins again..... :beer:

prettypennies

Well done mate!
:T
About time they treated customers with a bit more respect and consideration