Bit of friendly advice pls

poppyred

davidwood123 wrote: »

The 2.2 engines in the Relays and boxers of the OP's age vehicle are fitted with the Ford Puma engine

Is this good or bad ?

Joe_Horner

poppyred wrote: »

I genuinely think they are unsure, the said could be cam belt, tappits, I think they even mentioned pistons all a bit over my head :-(

They're just throwing techy sounding words at you. Next it'll be maybe your gangle sprocket backlash to your gudgeon pins.

victor2

OP, can you get a man who (preferably) knows a little bit about cars to go with you to the dealer?
He can say he's "representing" you and ask to speak to the manager to get all the information regarding the work done and billed so far, plus what action they say is now required, and a cost estimate of that.
He should make notes, not claim to be an expert, just let them see he is gathering information. They might then be more obliging to help you out at a reasonable cost.

takman

poppyred wrote: »

I genuinely think they are unsure, the said could be cam belt, tappits, I think they even mentioned pistons all a bit over my head :-(

Now is the best time to learn about cars. I would recommend that you do as much research about cars and engines as you can before you go back to the garage. There are also thousands of good videos on YouTube that explain everything in detail.

Strider590

Maybe it just went into surrender mode and bypassed limp mode? Were there any BMWs around at the time?

Joking aside, dealership technicians don't really know what they're doing, they work there for a few years, get their qualifications and then move on to independent garages so they can learn how to fix cars properly.

poppyred

victor2 wrote: »

OP, can you get a man who (preferably) knows a little bit about cars to go with you to the dealer?
He can say he's "representing" you and ask to speak to the manager to get all the information regarding the work done and billed so far, plus what action they say is now required, and a cost estimate of that.
He should make notes, not claim to be an expert, just let them see he is gathering information. They might then be more obliging to help you out at a reasonable cost.

Thanks Victor, I'm going to see if my neighbor will come with me x

arcon5

Tell them to shove their bill. You are paying them to diagnose and fix your car and all they've done is !!!! it up.

Tell them to diagnose it correctly or you will arrange for a truck to take it. If they refuse then legal action

Retrogamer

As others have mentioned, i wouldn't pay that bill.

That bill only exists because they've failed to diagnose the fault correctly....twice. That's their fault, not yours.

I would be complaining to Citroen directly.

flashg67

Who is the dealer Is it part of a larger dealer group? I'd look to escalate to a higher level if so

wymondham

Joe_Horner wrote: »

They're just throwing techy sounding words at you. Next it'll be maybe your gangle sprocket backlash to your gudgeon pins.

and that does sound expensive and out of stock I expect?!