Full service history

craigpickles

Hi,

I recently bought a new car that was sold to me as having full-service history, however it had no stamps in the service book. I've gone back to the dealer who has now added a stamp however the service was done 2 months later than it was due. I have been told this is because the car was on their forecourt during this time. Would this car still be classified as having full-service history?

Thanks just concerned I've been miss sold a car and that this might void my warranty.

shaun_from_Africa

Is the place you bought the car from a franchised dealer for the make concerned?
If so, you should contact the manufacturer (if under a manufacturers warranty) or check the warranty book to see what the service requirements are to ensure that the warranty stays valid.
How old is the car and as there were no stamps in the book, how many services does it appear to have missed?

To be honest, if the dealer simply stuck a stamp in the book and you haven't seen any other paperwork, I would be more concerned that the service was simply a pen job.

craigpickles

Yes the car was purchased from a franchised dealer for the make of car. The warranty book says it needs to be serviced every 12 months within a tolerance of 30 days. The car is 18 months old so the service in question would be it's first but is outside of what the warranty says is required.The dealer did show me some paperwork for the service however was aggressive and dismissive of my questions.

giraffe69

The dealer did show me some paperwork for the service however was aggressive and dismissive of my questions.

Probably because he knows he is in the wrong!

AdrianC

I'd be speaking to the manufacturer's customer service department tomorrow morning - and, if it is void, get that in writing, and take it up with the dealer.

Does the mileage for the service tie up with the "on our forecourt" line? Has it really been sat around on their forecourt for six months...?

It is a full service history - it's a full history of the car's services. It is not proof that the car has been serviced to the manufacturer's recommendation...

System

If its Ford I'd not be overly concerned. My Mondeo had its second service a couple of thousand miles after it should have been done and it didn't prevent me doing a warranty claim in the third year.

Strider590

At 18 months old it's probably "ex-demo" (or ex-staff runaround) and quite frankly (without trying to be offensive), those cars get ragged to within an inch of their life and then normally get sold on as "nearly new" before the first service is due (after the bodywork has all the scratches/dents removed).

AndyMc.....

Strider590 wrote: »

At 18 months old it's probably "ex-demo" (or ex-staff runaround) and quite frankly (without trying to be offensive), those cars get ragged to within an inch of their life and then normally get sold on as "nearly new" before the first service is due (after the bodywork has all the scratches/dents removed).

It's 12 months too old to be ex demo or runaround.

Ectophile

Some while back, I bought a Mazda that was over two years old. The previous keeper was the garage (a franchised dealer), and if I washed it well enough, I could see a ghost outline of where the dealer's logo used to be. They had obviously been using it as a runaround or loan car for some time.

Tiexen

craigpickles wrote: »

Hi,

I recently bought a new car that was sold to me as having full-service history, however it had no stamps in the service book. I've gone back to the dealer who has now added a stamp however the service was done 2 months later than it was due. I have been told this is because the car was on their forecourt during this time. Would this car still be classified as having full-service history?

Thanks just concerned I've been miss sold a car and that this might void my warranty.

A lot of makes now have it all "online" certainly Ford when you book a main dealer service have all previous services, recalls or repairs available as soon as they put in the reg.

iolanthe07

The problem is that these stamped service books can be easily forged. Manufacturer's computer is the best record.