Goods Not Collected from Store

Fosterdog

Rozie wrote: »

It's Peacocks. I've just found this on their Website regarding Click & Collect:

Please note: You will need to collect your order within 28 days from the date you receive your collection e-mail. If you do not collect your order within this time, we will expire your order and process a refund back onto your payment card.

I've never used them so can't say what their process is, have you bought from them in this way before? If so what did you have to do in store in order to collect?

Rozie

I've never used Peacocks this way before, but other clothing retailers want to see my ID when I collect, usually the payment card
.

shaun_from_Africa

Rozie wrote: »

I've never used Peacocks this way before, but other clothing retailers want to see my ID when I collect, usually the payment card

According to their website, this is what Peacocks require as well:

As soon as your order is dispatched from our warehouse, you will receive an other e-mail to let you know that it's on it's way and as soon as your order arrives at your chosen store, you will receive a further e-mail to let you know that it is ready for collection. When you visit the store to collect your order, please make sure that you take your payment card and a note of your order number.

Please note: You will need to collect your order within 28 days from the date you receive your collection e-mail. If you do not collect your order within this time, we will expire your order and process a refund back onto your payment card.

http://www.peacocks.co.uk/delivery/

AndyMc.....

shaun_from_Africa wrote: »

Maybe it varies between stores but after doing a quick google search, this came up:
http://www.ukbusinessforums.co.uk/threads/buy-and-collect-protecting-against-card-fraud.291048/


It's from 2013 so maybe it's an old system that they just haven't got around to changing in the store I use.

I've never been charged and given a penny, they just do acpin check.

Valli

On what date did you receive the email telling you your order was ready to be collected?

Rozie

Just checked my emails, I received it on 23rd November.

Valli

Rozie wrote: »

Just checked my emails, I received it on 23rd November.

From your OP I had presumed it would have been later.

Next step is to see how they respond.

Rozie

Valli wrote: »

From your OP I had presumed it would have been later.

Next step is to see how they respond.

Sorry, I didn't mean to come across as misleading, it took almost 2 weeks for the goods to be delivered to one of their own stores.

I know the ball is now in their court and I am ready to wait for their response, but wanted to forearm myself with my rights. Maybe I won't need to argue, but if I do, I will post back here for advice before I respond.

Thank you

NCC-1701

Your really should have been more proactive in November and let them know you had changed your mind about the order because of the delay. Five months down the line is way too long to try to sort it out. Hopefully Peacocks will cut you a bit of slack and refund.

GDB2222

Rozie wrote: »

Sorry, I didn't mean to come across as misleading, it took almost 2 weeks for the goods to be delivered to one of their own stores.

I know the ball is now in their court and I am ready to wait for their response, but wanted to forearm myself with my rights. Maybe I won't need to argue, but if I do, I will post back here for advice before I respond.

Thank you

I think your rights are quite clear: you are entitled to a refund if you didn't get the goods.

The issue is not with your rights, but with the evidence. The store's systems show that you have had the goods. If you are going to get your refund, you are going to have to persuade somebody to believe that you haven't had the goods. That 'somebody' is the staff at the store's CS centre, or the staff at the credit card you paid with, or a court if you take it that far.

I believe you, but sadly I'm not one of the somebodies who can give you a refund.