Bump In November - Received Final Notice from other party's Insurer

Gaz83

On the 2nd November I had a bump in my car. My fault, I went into someone who was waiting at a roundabout. I was on my way to take my daughter to a hospital appointment.

I called my insurer from the hospital car park but because of how long it took me to get through I had to take her for her appointment.

Tried regularly over the next week to get through but couldn't. Eventually on the 9th I sent an e-mail to my insurer (Axa) with my policy number explaining I'd had a bump and admitting liability.

I received an automated reply acknowledging receipt of my e-mail.

And then, to be honest, I forgot about it. Hardly any damage to my car, which has since been scrapped, and it didn't affect how it drove, so I didn't repair it.

I've just received a letter from the other party's insurers saying that they have tried contacting my insurers but they haven't received payment, so they are now seeking payment from me.

Any advice? I'm currently on hold to my insurer (16 minutes and counting so far) hoping to sort this out. I admitted liability so I don't see why my insurers wouldn't pay up.

neilmcl

Gaz83 wrote: »

On the 2nd November I had a bump in my car. My fault, I went into someone who was waiting at a roundabout. I was on my way to take my daughter to a hospital appointment.

I called my insurer from the hospital car park but because of how long it took me to get through I had to take her for her appointment.

Tried regularly over the next week to get through but couldn't. Eventually on the 9th I sent an e-mail to my insurer (Axa) with my policy number explaining I'd had a bump and admitting liability.

I received an automated reply acknowledging receipt of my e-mail.

And then, to be honest, I forgot about it. Hardly any damage to my car, which has since been scrapped, and it didn't affect how it drove, so I didn't repair it.

I've just received a letter from the other party's insurers saying that they have tried contacting my insurers but they haven't received payment, so they are now seeking payment from me.

Any advice? I'm currently on hold to my insurer (16 minutes and counting so far) hoping to sort this out. I admitted liability so I don't see why my insurers wouldn't pay up.

Just forward all correspondence to your insurer.

EssexExile

Gaz83 wrote: »

I admitted liability so I don't see why my insurers wouldn't pay up.

Maybe because somewhere in their terms & conditions it says to never admit liability.
But I suspect, going by the trouble you're having talking to them, that they are just very disorganised. As Neil says, forward everything to them, that's what you pay them for.

jbainbridge

So you haven't actually spoken to your insurer about it yet? I think you need to try harder to contact them.

Le_Kirk

jbainbridge wrote: »

So you haven't actually spoken to your insurer about it yet? I think you need to try harder to contact them.

How would you suggest that the OP tries harder than picking up the phone, calling the number and waiting (in one post he is actually on the phone and waiting for 16 minutes) for them to answer, plus he has sent an e-mail?

Car_54

Le_Kirk wrote: »

How would you suggest that the OP tries harder than picking up the phone, calling the number and waiting (in one post he is actually on the phone and waiting for 16 minutes) for them to answer, plus he has sent an e-mail?

It may sound quaint, but he could try writing a letter.

motorguy

Le_Kirk wrote: »

How would you suggest that the OP tries harder than picking up the phone, calling the number and waiting (in one post he is actually on the phone and waiting for 16 minutes) for them to answer, plus he has sent an e-mail?

Wait longer?

Ring at different times?

If someone was just about to try to claim several thousand minimum off me and i had insurance for such eventualities i would be trying VERY hard

Rolandtheroadie

I'd try the new quote line. Suspect you would at least get to speak to someone. They may have an alternative number, or be able to put you through.

Le_Kirk

Car_54 wrote: »

It may sound quaint, but he could try writing a letter.

Yes, a letter might work where an e-mail has failed. I despair sometimes (alright all the time) when service providers are keen to talk to you when they take your money but then put up the shutters when you want them to do something for you, for which BTW you are paying them.

shaun_from_Africa

Rolandtheroadie wrote: »

I'd try the new quote line. Suspect you would at least get to speak to someone. They may have an alternative number, or be able to put you through.

The only time I had to phone Direct line to ask for info about making a claim, I called their claims hotline which just kept ringing. After 15 minutes I gave up and called their quote line and surprise surprise, it was answered on the first ring.
I then asked to be transferred to the claims department and I was speaking to them a few seconds later.

EssexExile

The OP has received a letter that has to be forwarded to their insurance company, one assumes an accompanying letter telling them everything that can't be said by phone (because they won't answer) is all that is needed.