Getting mobile phone repaired under warranty - whats the law?

George_Michael

[quote=[Deleted User];72414540]To clarify, the end of the charging socket had melted which then damaged the phone.[/QUOTE]

It's quite often the other way around.
If the socket on the phone had been damaged by incorrectly pushing the plug in or pulling it out at an angle, the plug on the charger may not then make a good contact which could cause it to get hot, thus melting the area around the phone socket as well as the plug on the charger.
Without a proper examination of the phone and charger, it would be hard, if not impossible to say exactly why the melting occurred.

This may well be the reasoning of the manufacturer and if you are going to attempt to enforce your statutory rights against the manufacturer, you need to inform them of this and make sure that they know they are required to prove that the defect was because of misuse.

wealdroam

Don't have much luck with phones do you?

Insured phone repaired - last two weeks not they say water damage?

And here's the latest thread on the current HTC phone charger sage:

Section 75 - how easy to get? Amex

I see the battery is also damaged now.

That's now six threads on this one HTC phone issue alone.

Labsuper

wealdroam wrote: »

Don't have much luck with phones do you?...

Does seem to have bad luck with a lot of things in general.