Faulty mobile phone on contract - Three or Mobile Phones Direct?

flashg67

May be not strictly the correct route, but I've found it better to go via the manufacturer. Eg Apple exchanged a faulty phone instantly in an Apple store when I had one on a 3 contract,

Same with LG - had to faff a bit on their site to register it, but once sent off, I got it back repaired within a few days

DCFC79

Jcnh10 wrote: »

OK, thanks. But I can't believe Which? are providing erroneous information. They are 100% reputable?

Sounds like Which is basing the information as if the network had supplied the phone ?

Jcnh10

It appears that the Which? information is incomplete and misleading as it does not seem to take into account if you had purchased and been supplied a phone ON CONTRACT from a third-party retailer such as MPD or Carphone Warehouse, rather than direct from Three on their website or at a store.

20aday

If you'd purchased the handset directly with Three you'd contact them in terms of your faulty handset.

As Mobile Phones Direct are the supplier it's them you'd need to organise a replacement with.

Frozen_up_north

I can't believe this thread has run for so many replies. A call to Three from the OP would receive a quick answer...

glentoran99

What kind of phone?

Jcnh10

On the contrary my dear boy