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Faulty mobile phone on contract - Three or Mobile Phones Direct?
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May be not strictly the correct route, but I've found it better to go via the manufacturer. Eg Apple exchanged a faulty phone instantly in an Apple store when I had one on a 3 contract,
Same with LG - had to faff a bit on their site to register it, but once sent off, I got it back repaired within a few days0 -
It appears that the Which? information is incomplete and misleading as it does not seem to take into account if you had purchased and been supplied a phone ON CONTRACT from a third-party retailer such as MPD or Carphone Warehouse, rather than direct from Three on their website or at a store.0
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If you'd purchased the handset directly with Three you'd contact them in terms of your faulty handset.
As Mobile Phones Direct are the supplier it's them you'd need to organise a replacement with.It's not your credit score that counts, it's your credit history. Any replies are my own personal opinion and not a representation of my employer.0 -
I can't believe this thread has run for so many replies. A call to Three from the OP would receive a quick answer...0
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What kind of phone?0
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On the contrary my dear boy0
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