Utility Warehouse premium router not fit for purpose -help !

Hi there I have moved into a different flat and my landlady kindly signed me up to UWH gas , electric and broadband .
After waiting two weeks for connection it didn't work and I have waited another week for BT to come out and sort out the line.

The premium router they have given me only reaches 2 of the 5 rooms (all on one level) .

I bought a Wi-Fi range extender but that doesn't reach well enough to serve the laptops only the phones.

Any ideas ?

In desperation I have tried to plug my old sky hub in but that isn't playing ball.

I dread to think what their standard router is like !

What are my options, does anyone know ?

I am actually off to bed now as I have to get up early for work but I will check back tomorrow afternoon for replies .

Hoping someone has the knowledge I need before I get on the phone to them :)

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