Didn't know it was from China!

LucyBee

Thanks everyone. The company have offered me a 20% compensation and keep the dress, which as you've all said, is more than reasonable as it's my mistake for not checking harder. Lesson learnt!

Thanks guys!

Forwandert

photome wrote: »

even if you returned it I doubt you would ever see a refund.

No phone number and no address anywhere on the website,

for £30 prob best to put it down to experience and then warn everyone you know about chinese scam sites

What scam? They don't claim to be a UK website, They have a returns policy which states if you unhappy with an item or change your mind you pay return costs. If they make a shipping error they will refund the costs.

naedanger

Forwandert wrote: »

What scam? They don't claim to be a UK website, They have a returns policy which states if you unhappy with an item or change your mind you pay return costs. If they make a shipping error they will refund the costs.

The "scam" is that goods have to be returned to China at the buyer's cost. Personally I would not use the word scam if describing the problem on a review site. I would just warn others of the problem.

photome

Forwandert wrote: »

What scam? They don't claim to be a UK website, They have a returns policy which states if you unhappy with an item or change your mind you pay return costs. If they make a shipping error they will refund the costs.

it would be interesting to see if the dress was returned (at a cost of £30) how much would then be refunded, my guess is nothing.

meaning cost of £90 for no goods

of course they could be totally legit and refund the £60. but I doubt it

photome

LucyBee wrote: »

Thanks everyone. The company have offered me a 20% compensation and keep the dress, which as you've all said, is more than reasonable as it's my mistake for not checking harder. Lesson learnt!

Thanks guys!

have they refunded the 20% yet, if not please return and let us know when they do

LilElvis

photome wrote: »

of course they could be totally legit and refund the £60. but I doubt it

I doubt it too.

Having lived in the area where they have their US "office" I had a quick Google and it's a small unit in a small strip mall slap bang in the middle of Silicon Valley. On the plus side they're a only a couple of doors away from a Taco Bell and there's probably a Vietnamese nail parlour somewhere in the vicinity - there invariably is. So it doesn't really look like a major international clothing retailer.

LucyBee

20% has just come through.