Scottish Power switch problem

sophiedophie

Hi all,

I completed a switch through MSE to Scottish Power for both gas and electric at the start of March. Electric went through fine but never heard about the gas. Gave them a ring today and they have said there was an 'error' and have cancelled my gas application and have told me to phone back on Friday to re-apply for the gas. When I asked about the tariff I will not be able to have the one I applied for. I am also concerned I will lose the dual fuel discount.

Anyone experienced this before? Where do I stand with the cost?

Thanks for any help!

Scottish_Power

sophiedophie wrote: »

Hi all,

I completed a switch through MSE to Scottish Power for both gas and electric at the start of March. Electric went through fine but never heard about the gas. Gave them a ring today and they have said there was an 'error' and have cancelled my gas application and have told me to phone back on Friday to re-apply for the gas. When I asked about the tariff I will not be able to have the one I applied for. I am also concerned I will lose the dual fuel discount.

Anyone experienced this before? Where do I stand with the cost?

Thanks for any help!

Hi sophiedophie,

I'm sorry for the issues you have experienced with your gas application.

Could you possibly please send me your address details to [EMAIL="social@scottishpower.com"]social@scottishpower.com[/EMAIL] so I can get this investigated further for you?

Kind regards
Faye