Problem after boiler service

Siam17

On Friday I had the annual service for our Worcester gas boiler which was done by the firm who installed it 6 years ago. For a little bit of history, we’d a problem with the heating 6 months ago when the heating would not go off and a faulty valve was replaced. We were surprised when the engineer contacted us the next day and said he’d noticed a problem with the way the pipes had been put in and they weren’t done as per the manual. A date was set for the piping to be sorted at no cost to ourselves. We were surprised that no one had noticed the mistake during previous services. On Sunday my son and I noticed water marks on the ceiling of one of the rooms downstairs. I thought perhaps there was a leak from the bathroom and was going to take off the bath panel to check it out. However since there had been the recent boiler service I thought I’d check the airing cupboard with has the boiler in it and the floor round and under the boiler was very wet & was clearly where the water was coming from. I called the firm who’d serviced it and the same engineer came out. Initially he said that debris blocking the pump was the cause of it but later on appeared with a small black plastic valve and said it was the problem as it wasn’t closing. The system had been working perfectly well since the previous repair but the engineer says that there’s nothing that happened during the service that could have caused the problem. It just seems a fair coincidence for something to go wrong within 48 hours of the service being carried out but as I’m clueless about the boiler and how it works I don’t know what to think. We now have a wet and marked ceiling to sort out but can't really say that the firm is responsible.

footyguy

Siam17 wrote: »

On Friday I had the annual service for our Worcester gas boiler which was done by the firm who installed it 6 years ago. For a little bit of history, we’d a problem with the heating 6 months ago when the heating would not go off and a faulty valve was replaced. We were surprised when the engineer contacted us the next day and said he’d noticed a problem with the way the pipes had been put in and they weren’t done as per the manual. A date was set for the piping to be sorted at no cost to ourselves. We were surprised that no one had noticed the mistake during previous services. On Sunday my son and I noticed water marks on the ceiling of one of the rooms downstairs. I thought perhaps there was a leak from the bathroom and was going to take off the bath panel to check it out. However since there had been the recent boiler service I thought I’d check the airing cupboard with has the boiler in it and the floor round and under the boiler was very wet & was clearly where the water was coming from. I called the firm who’d serviced it and the same engineer came out. Initially he said that debris blocking the pump was the cause of it but later on appeared with a small black plastic valve and said it was the problem as it wasn’t closing. The system had been working perfectly well since the previous repair but the engineer says that there’s nothing that happened during the service that could have caused the problem. It just seems a fair coincidence for something to go wrong within 48 hours of the service being carried out but as I’m clueless about the boiler and how it works I don’t know what to think. We now have a wet and marked ceiling to sort out but can't really say that the firm is responsible.

Check your insurance - hopefully they cover damage caused by a loss of water

Although to be honest, if it's not too bad, just let it dry out and then repaint the ceiling, you'll probably not be able to see it afterwards.
We had a similar problem when the sealant around a shower cubicle base failed. Seems the correct way should have been to install the base and then tile down to it, but the "experts" who built the house decided to tile the wall and then push the shower base up to it.