Refunding for INR

theonlywayisup

charlies_mum wrote: »

I am within the 30 days so opened a cancellation request but the option for buyer cancelled wasn't there. I chose Other reason, so not sure I'd I will end up with a defect.

Oh, and I'm still waiting for an eBay call back

Thinking further, the option usually goes after you mark as dispatched. From memory you can mark as undispatched and then cancel (within the 30 days). Hopefully you will be ok this time

charlies_mum

The buyer wasn't automatically refunded and the paid symbol went to two lines which said due to the dispute the buyer was blocked from paying.

I finally spoke with eBay - I gave up on the call back and phoned them - and was told to just refund in full through PayPal.

Will wait to see if I get a defect. I just don't want the buyer to get a black mark as it was totally my fault

lovinituk

charlies_mum wrote: »

The buyer wasn't automatically refunded and the paid symbol went to two lines which said due to the dispute the buyer was blocked from paying.

I finally spoke with eBay - I gave up on the call back and phoned them - and was told to just refund in full through PayPal.

Will wait to see if I get a defect. I just don't want the buyer to get a black mark as it was totally my fault

Had they already opened a PayPal case?

How did you perform the cancel?

lovinituk

theonlywayisup wrote: »

Thinking further, the option usually goes after you mark as dispatched. From memory you can mark as undispatched and then cancel (within the 30 days). Hopefully you will be ok this time

I've cancelled after paid and dispatched. Not sure what's gone wrong for the OP but it doesn't sound like how I normally do it?

theonlywayisup

lovinituk wrote: »

I've cancelled after paid and dispatched. Not sure what's gone wrong for the OP but it doesn't sound like how I normally do it?

I agree but sometimes I get this and 'usually' I can mark it as 'not dispatched' and then cancel. Normally it's fine.

charlies_mum

The only cancellation options either put the blame on the buyer or said I was out of stock. There wasn't any option to cancel at the buyers request.

Will have to wait to see what happens. One thing is for sure, I won't be selling any more lighters.

lovinituk

charlies_mum wrote: »

The only cancellation options either put the blame on the buyer or said I was out of stock. There wasn't any option to cancel at the buyers request.

Will have to wait to see what happens. One thing is for sure, I won't be selling any more lighters.

Did you select cancel from the transaction options drop down list (the little blue arrow at one end of line) or did you do it through the resolution centre?

I always cancel through the options and get 3 choices for the reason - out of stock, buyer asked to cancel or problem with address.

It sounds like you did it through the resolution centre which I have not done for a long time now.

charlies_mum

lovinituk wrote: »

Did you select cancel from the transaction options drop down list (the little blue arrow at one end of line) or did you do it through the resolution centre?

I always cancel through the options and get 3 choices for the reason - out of stock, buyer asked to cancel or problem with address.

It sounds like you did it through the resolution centre which I have not done for a long time now.

Think I went through the transactions option, but I could be wrong. The CS rep was sure I won't receive a defect, but I won't be surprised if I do.

lovinituk

charlies_mum wrote: »

Think I went through the transactions option, but I could be wrong. The CS rep was sure I won't receive a defect, but I won't be surprised if I do.

The only refund that causes a defect now is if you are cancelling due to out of stock.

ballisticbrian

I finally spoke with eBay - I gave up on the call back and phoned them - and was told to just refund in full through PayPal.

It may be the case that the site they are on tells them to open a PayPal case when they go to open a case in eBay.


This used to be what happened. However I see recently, someone opened a case for me on .com and it automatically opens a case on .co.uk. So it maybe in the process of changing or maybe it works that way for some eBay sites and not others.