Santander Premium Investment Refund

edited 30 November -1 at 1:00AM in Reclaim Bank & Credit Card Charges
2 replies 2.8K views
zoom123zoom123 Forumite
1 Post
edited 30 November -1 at 1:00AM in Reclaim Bank & Credit Card Charges
Some weeks ago, I received a letter from Santander stating that I had been sold financial services that I had not received via a Premium Investment. The letter also stipulated the refund due and stated that I (and the other named person on the account) had to sign and return the completed form giving bank details etc to place refund. When I telephoned the helpline to advise that the other named person on the account was my ex of over ten years, they advised me to write to them stating this, which I did. Three letters and completed forms later, stating that I do not know the whereabouts of other named person on the account and can't and would not attempt to find them for personal reasons, Santander state that I can not 50% of the refund until both parties have signed and completed the necessary form!?
I have written and advised that I can't access and have no intention of finding the other named person on the account and also expressed my dismay as to why they can not give me 50% of the refund that they misold to me in the first instance.
It would appear another way to avoid refunding the customer. Is there anything else I can do about this?


  • [Deleted User][Deleted User] Forumite
    0 Posts
    Eighth Anniversary 10,000 Posts Name Dropper Photogenic
    MoneySaving Newbie
    If you have "no intention" of finding the other named person on the account, you should not be surprised that the Bank have "no intention" of simply refunding you 50% of the total due.

    The Bank are not simply avoiding paying you, both signatories are a legal requirement.

    Your "personal reasons" are irrelevant I'm afraid.
  • NasqueronNasqueron Forumite
    7.7K Posts
    Try facebook or other social media, mutual friends of the time etc
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