Vodaphone- how to leave help

Petracelli

Hi

I have been a customer for a long time and earlier this year my data useage suddenly started to increase ( unbeknown to me at the time the latest iPhone update had changed my default from wi fi to 4g).

I had a phone call from Vodaphone offering to bolt on an increase to my monthly data useage to which I agreed.

I have now realised what has caused the data spike and today rung Vodaphone to unbolt the extra data.

They instead told me they had migrated my contract over and they could not now cancel it as my contract had been changed.

I consider they have breached my contract but would welcome your views on what I should do.

Thanks

Phil
Only to be told that they had not bolted it on but migrated my contract over and could not change it.

mobilejunkie

Sounds like it's a so-called "upgrade" rather than a bolt-on. If so, you're into a new contract and it would be you who were breaching it by changing things.

Vodafone

Hi Petracelli

I think we'll need to look into your account to see what's going on, please email me via the form here.

To access the form you'll need to enter the code WRT165.

As well as stating your query in the question box, please also quote "MSE Forum".

Once sent, you'll receive an automated reply with a reference number. Post it on here and I'll check I've received it.

Kind regards,

Sukhi

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Vodafone UK