Missed one day of Virgin Holiday due to Qatar Airways Delay

Faldinio

I have received a reply from Qatar regarding the court of appeal and the definition of "final destination". I've posted it in a similar thread (https://forums.moneysavingexpert.com/discussion/4445423)

I'll keep this thread just for the Virgin claim.

Faldinio

Virgin have emailed me back and offered us a refund of 1 day of the holiday, which is basically all I was asking for, since we missed that first day - however it is not due to the flights, it was due to the hotel putting us in a downgraded room for the first (which was technically the second) night.

Dear Mark

I'm writing further to our acknowledgment and may we say sorry again from the outset that you were delayed on the start of your holiday. I trust that the previously acknowledgment assisted you with raising a claim through Qatar but if you need anything further, please do not hesitate to let us know.

Although you had received a compensation package on arrival at the hotel as they could not provide your water bungalow, we do understand that you really had no option here and as very disappointed that you felt that this disclaimer had to be signed under duress.

With this in mind, we reached back out to the Ellaidhoo and asked that they would reconsider their decision not to bill for the first night and I'm pleased to advise that on reflection this has now been agreed. I can therefore arrange to refund this which based on your 9 night total accommodation costs, is GBP 362.00.

A cheque will follow within the next 14 working days.

Thank you again for taking the time to contact Virgin Holidays and I dearly hope you will not let this single experience dissuade you from travelling with us in future, as we would love another chance to welcome you back with us again soon and show you how good travelling with us can be.

Thanks & Kind Regards

:T