i Phone 5S

aardvaak

OH keeps getting messages saying her password has been changed - if this wasn't you please change now.

She does change it but is quickly running out of password she can remember.

Is this a normal problem for i phone?

How can she correct it?

Browntoa

change all her security questions , use a long password like


iamalongp@55word2stophackers


that uses a combination of letters and numbers etc


someones obviously got partial details


has she had an Iphone before that shes given to someone else ??

Ant555

aardvaak wrote: »

OH keeps getting messages saying her password has been changed - if this wasn't you please change now.

She does change it but is quickly running out of password she can remember.

Is this a normal problem for i phone?

How can she correct it?

Is the message telling you that the password has been changed in an email message or a text message?
Does it also give any clues as to which password has been changed - Apple ID, iCloud etc.

Are your Apple credentials installed on an iPad that another member of the family has access to?
Does anyone else have access to your email?

I would probably be going to a browser on my computer and navigating to https://appleid.apple.com/ to sign in to Apple and make sure that the Apple email/password combination is valid and to make sure you are changing your password (and security questions) on the Apple site.

Hope this helps

aardvaak

Browntoa wrote: »

change all her security questions , use a long password like


iamalongp@55word2stophackers


that uses a combination of letters and numbers etc


someones obviously got partial details


has she had an Iphone before that shes given to someone else ??

has she had an Iphone before that shes given to someone else

Has had a couple of years bought new from O2 direct

aardvaak

Ant555 wrote: »

Is the message telling you that the password has been changed in an email message or a text message?
Does it also give any clues as to which password has been changed - Apple ID, iCloud etc.

Are your Apple credentials installed on an iPad that another member of the family has access to?
Does anyone else have access to your email?

I would probably be going to a browser on my computer and navigating to https://appleid.apple.com/ to sign in to Apple and make sure that the Apple email/password combination is valid and to make sure you are changing your password (and security questions) on the Apple site.

Hope this helps

Text message re Apple ID password
It says it has been changed if you didn't change it now