Opinions on Iresa Ltd

someanonbloke

Hi, I've crunched the numbers for energy and...

http://www.iresa.co.uk/

..have come out as best value for me in my area.

I've never heard of them and I also came across this:

http://energy-advise.com/2016/06/16/iresa-energy-reviews/

It seems the company are giving the lowest prices to grab a part of the market, but it doesn't appear to be a well run company.

This could turn out to be a false economy. I tend to hunt for the cheapest price but I'm worried I'll be stuck on the phone for hours in 6 months time trying to get the company to produce an accurate reading for my bill. I've been here before with other companies like Npower! (I've used British Gas, Sainsbury Energy and Coop whose service has been good).

Having said all that, with my current provider, Coop, about to hike prices 30%, and the next best options in the comparison provider being a load of other companies I've not heard of, maybe I have no choice but to go with the lowest price and hope for the best.

[Deleted User]

Feedback on Iresa thread https://forums.moneysavingexpert.com/discussion/5477354

System

There is a search function on this forum.

https://mobile.twitter.com/iresaenergy?lang=en

https://uk.trustpilot.com/review/iresa.co.uk

To put your mind at rest, the only thing that you are risking is poor customer service. Your tariff and any credit balance is protected in the event of supplier failure.

jbuchanangb

I recently had to make a switch. Saw Iresa, and the various comments, and decided against them. Used Cheap Energy Club, and decided to go to "So Energy", which is shown as a "Top Pick" in CEC. Switched on 24th March all going well so far.

Norman_Castle

someanonbloke wrote: »

I'm worried I'll be stuck on the phone for hours in 6 months time trying to get the company to produce an accurate reading for my bill.

You give your own readings. I've been with them for 6 months. My last bill was 73p in credit.

Electricity switches seem fine if you leave them to it. Gas switches appear slower.
I suspect their customer services are overwhelmed by people worrying that a meter reading hasn't immediately appeared or similar.

Raxiel

It depends on how long you plan on staying too. I joined in January I don't anticipate leaving until my current fix is over. So far they've accepted all my (6) electricity readings, but none of my gas readings beyond the agreed switch-over read have appeared on the account, and no bills have been raised. But as long as they only charge me for what I use, at the agreed rates, before the end of the contract I'm not too worried.

I suspect they are still trying to figure out how to automate the correct gas CV for each customer billing period.

I'm keeping an eye on my consumption and they are taking the direct debits, so that will avoid any nasty shocks, so I'm willing to wait a few months for them to sort it out, although I completely understand that not everyone will be as sanguine.

Browntrout_2

So I am stuck between First Utility and Iresa & paying direct debits to both as Iresa cannot switch the gas account. They emailed on 21st March asking for me to submit a meter reading for 13th March. I took the reading on 22nd and there is no meter point on the website for my gas account. I have raised two support tickets on my online account, emailed them directly, and used Twitter and Facebook, all I get is complete radio silence.

System

Browntrout wrote: »

So I am stuck between First Utility and Iresa & paying direct debits to both as Iresa cannot switch the gas account. They emailed on 21st March asking for me to submit a meter reading for 13th March. I took the reading on 22nd and there is no meter point on the website for my gas account. I have raised two support tickets on my online account, emailed them directly, and used Twitter and Facebook, all I get is complete radio silence.

It can take the supplier 10 to 15 days to get the verified meter readings back from the industry adjudicator. As soon as this happens, your online account will be set up. Energy supply industry procedures are worthy of a Third-World country. Sadly, the new IT system that was supposed to improve things (Project NEXUS) is now on life support.

macman

I switched to Iresa 2 months ago and wished I hadn't. Despite numerous requests, they have still not set up my electricity meter point (gas only), and as a result, I am unable to get my final billing from the outgoing supplier (E.On). They request meter readings for both supplies but of course all I can do for electricity is email the readings, which don't then seem to be updated.
I complained to E.On and their response was that Iresa don't respond to them either (they had requested the reading long ago, and then 2 weeks ago sent an estimated reading which Iresa have neither accepted or refused). E.On even asked me today if I 'could get in touch with them' to chase that reading! If Iresa can't communicate with other suppliers over such basic matters, then there is little chance that they can service their customers properly.
The upside is of course a cheap tariff, but I shall leave within the year if something equal or better comes along. However I don't expect that switching away from Iresa is going to be a stress-free process either. How this company ever got licensed is a mystery to me.

System

macman wrote: »

I switched to Iresa 2 months ago and wished I hadn't. Despite numerous requests, they have still not set up my electricity meter point (gas only), and as a result, I am unable to get my final billing from the outgoing supplier (E.On). They request meter readings for both supplies but of course all I can do for electricity is email the readings, which don't then seem to be updated.
I complained to E.On and their response was that Iresa don't respond to them either (they had requested the reading long ago, and then 2 weeks ago sent an estimated reading which Iresa have neither accepted or refused). E.On even asked me today if I 'could get in touch with them' to chase that reading! If Iresa can't communicate with other suppliers over such basic matters, then there is little chance that they can service their customers properly.
The upside is of course a cheap tariff, but I shall leave within the year if something equal or better comes along. However I don't expect that switching away from Iresa is going to be a stress-free process either. How this company ever got licensed is a mystery to me.

Can I suggest an e-mail to consumeraffairs@ofgem.gov.uk. I e-mailed them again yesterday about Iresa's failure to sort out the calorific value debacle. I got a very pleasant response. I suspect that the Iresa file must be getting quite big.

nickcc

Switched to Iresa last month from previous BG fix. All now gone through and meter readings accepted, even got a £1.39 credit from BG.