BT Cancellation Charges

Brian88839

I've just cancelled my BT service mid contract. I will be paying just over £200 for cancelling 8 months early.

But I'm wondering whether I should have been entitled to exit without termination fees...

First, the boring context::

I decided to cancel because I am moving house and was told I have to lock into another 12 month contract to stay with BT.
My options were:
1) Sign up to a new contract £12 dearer than my current one. This was the cheapest the retention team could offer after 3 attempts (plus free BT TV which I don't want).
2) Stick with my current contract, which would carry on for 8 months then the final 4 months would be locked in at £17 dearer, and have to pay a £130 pound installation fee for a new line as the new address doesn't have one.

I'll be going with Virgin at the new address. It is already installed from the previous occupant and, if you spread the BT termination fee over 12 months and add it to the virgin cost, it still comes out cheaper than the crappy new contract offer BT gave me.


So, in my opinion, BT were unable to provide my EXISTING contract at the new address without me paying for a new line to be installed - and so I should be entitled to exit the contract without termination fees.

I guess it doesn't work that way, but I just feel ripped off :mad:

What do you think?

mije1983

Brian88839 wrote: »

So, in my opinion, BT were unable to provide my EXISTING contract at the new address without me paying for a new line to be installed - and so I should be entitled to exit the contract without termination fees.

Unfortunately not. You and BT agreed for them to supply you at your current address, not ANY address. You have moved the goalposts by asking them to change the supply address midway through your existing agreement, which they have said they can do, but not on the terms of your existing contract. So it wouldn't be your existing contract at your new address.