Victim of fraud, but I have to pay the fee!

p00hsticks

venison wrote: »

Isn't that just being childish ?

Perhaps 'foolish' would be more appropriate. As zx81 says, cancelling the direct debit authority doesn't mean that the liability for paying just goes away, and the OP could find that they then face further late payment fees on top.

Blackbeard_of_Perranporth

nevadaparadise17 wrote: »

It is extortionate when you're only selling products for £1 - £4.

I have disputed it, however I am positive I know how this will go.

I had removed Stripe from my Direct Debits on my bank, so they will not be able to take the money anyway.

Not the thing to do.
I suggest OP gives up running a business and finds other means to make a living.

bris

I don't get it, the banks take the hit if the transaction was processed properly.


I had a merchant account for years and I was always sent a letter stating the fraudulent transaction and given 21 days to send the proof that the sale was processed properly, so what are you not telling us.

eddddy

bris wrote: »

I don't get it, the banks take the hit if the transaction was processed properly.

That's true for chip and pin transactions... but not for online transactions (unless you use something like 3D secure - and pay the extra fee).

Fraud losses are a 'cost of doing business' for online businesses.

Depending on the type of business, many online companies budget for 2% to 3% of orders being fraudulent.

Lots of companies offer 'real-time' fraud checking for online companies (e.g. checking customer names/addresses against electoral roll, credit reference agencies etc) - but they charge fees.

Sometimes it's cheaper to accept the 2% or 3% fraud rate, than pay for extra fraud checking. (And the fraud checking can sometimes give 'false positives', meaning you lose money by turning away legitimate customers.)

bxboards

nevadaparadise17 wrote: »

To me, this situation is the same as a poor old woman being mugged, and then thrown in jail for being mugged, and then charged for the night she spent in jail.

Can anybody offer any advice?

thanks

I completely agree with you here - I've always felt this is very unfair as you do not process or even have any visibility of the credit card used so I have never understood why these charges are passed onto the defrauded merchant, who ends up losing the goods, and incurring additional charges.

I have no advice, but am sympathetic.