Victim of fraud, but I have to pay the fee!

StopIt

Kayalana99 wrote: »

There is a victim of fraud here, but then why does the business have to up the cost? The person who is at fault is whoever committed the fraud ant transaction. The OP has still been stolen from though, as he/she has sent an item off and that person now has that for free.

Maybe OP does have to foot this cost legally, but it is by no means fair that someone has essentially committed fraud and the bill is going to someone else (who ever that may be!)

Another view, the person who commited fraud has done this because of the lack of secuity from banks not protecting the money properly...so how does the bank get away with then charging the retailer?

Or to take a different view, what anti-fraud steps has the retailer in question here taken to prevent fraudulent transactions?


If the answer is "nothing" then the buck stops with them.


The retailer can always pursue the person who committed fraud also. The bank in question has protected their customer, but they can't prevent transactions before realising that they're fraudulent. Things like Click-Safe are tools to prevent this sort of thing but I suspect that wasn't used by Stripe.

Marktheshark

It is a contractual charge, you will have agreed this in the initiation of the contract where fees were clearly stated.
It is harsh, but that is business and the big fish never lose out to the small ones

nevadaparadise17

StopIt wrote: »

Or to take a different view, what anti-fraud steps has the retailer in question here taken to prevent fraudulent transactions?


If the answer is "nothing" then the buck stops with them.


The retailer can always pursue the person who committed fraud also. The bank in question has protected their customer, but they can't prevent transactions before realising that they're fraudulent. Things like Click-Safe are tools to prevent this sort of thing but I suspect that wasn't used by Stripe.

You know what, you're quite rude. You don't even know my full situation.

Stripe has their anti-fraud measures in place for me - that's the whole idea of them. In this instance they have failed to protect me.

Futuristic

Stripe has a fixed £15 fee for chargeback, not really extortionate + the amount of purchase.

You can dispute it from the Stripe control panel, if you did deliver the product provide proof/invoice/tracking.

It's NOT Stripes job to manage your payments for you, they MAY ADVISE you if they believe a transaction is fraudulent. This is not different from any other big card processor like PayPal/Worldpay etc.

Welcome to the world of e-commerce, it is up to you to ensure all details match from what they entered on your site and you check the Stripe transaction to see address, post code, cvv matches.

nevadaparadise17

Futuristic wrote: »

Stripe has a fixed £15 fee for chargeback, not really extortionate + the amount of purchase.

You can dispute it from the Stripe control panel, if you did deliver the product provide proof/invoice/tracking.

It is extortionate when you're only selling products for £1 - £4.

I have disputed it, however I am positive I know how this will go.

I had removed Stripe from my Direct Debits on my bank, so they will not be able to take the money anyway.

[Deleted User]

nevadaparadise17 wrote: »

I had removed Stripe from my Direct Debits on my bank, so they will not be able to take the money anyway.

Make sure that you arrange to make the payment to them by some other means, before they apply late payment or other charges.

takman

nevadaparadise17 wrote: »

It is extortionate when you're only selling products for £1 - £4.

I have disputed it, however I am positive I know how this will go.

I had removed Stripe from my Direct Debits on my bank, so they will not be able to take the money anyway.

It's a fixed fee so you can't really compare it to the price of the products you are selling. Unfortunetly alot of retailers are subjected to fraud and this is just a cost that you are going to have to absorb and consider when setting your prices.


When a chargeback occurs Stripe have to do extra admin work to process it and take time contacting you and the bank so that's why they charge a flat fee.


But you must have an address for where you sent the item too so i would be doing some online investigation to see if you can find out who lives there. At the very least you could send them a letter before action claiming back the cost. It's extremely unlikely you will get anywhere with it but it's worth a try.

nevadaparadise17

takman wrote: »

It's a fixed fee so you can't really compare it to the price of the products you are selling. Unfortunetly alot of retailers are subjected to fraud and this is just a cost that you are going to have to absorb and consider when setting your prices.


When a chargeback occurs Stripe have to do extra admin work to process it and take time contacting you and the bank so that's why they charge a flat fee.


But you must have an address for where you sent the item too so i would be doing some online investigation to see if you can find out who lives there. At the very least you could send them a letter before action claiming back the cost. It's extremely unlikely you will get anywhere with it but it's worth a try.

I only have a zip code, as everything is digital products.

I think it's just going to have to be a lesson learned with it all, and just stick to what I know best.

Appreciate the advice everybody gave.

Mods - can you close this now please. Thanks

meer53

For that amount, it's not worth disputing it, just accept it and treat it as a lesson learned. They would have explained their fees in their t & c's, you don't have a leg to stand on. This situation will apply to all card payment processors so beware.

[Deleted User]

nevadaparadise17 wrote: »

It is extortionate when you're only selling products for £1 - £4.

I have disputed it, however I am positive I know how this will go.

I had removed Stripe from my Direct Debits on my bank, so they will not be able to take the money anyway.

Isn't that just being childish ?