Question regarding PPI & Lloyds

wealthygirl

Hi, I was wondering if anyone could help me. I have opened a PPI claim through the Resolver app with Lloyds Bank for a credit card claim.

The background is that the credit card has been settled in full, but in 2010 I requested a copy of my agreement which Lloyds sent me. The copy was rather poor but you could definitely see that I had ticked the box for PPI. However the copy is now unreadable. However I spoke to Lloyds last year and the person confirmed that I had ticked the box. I have just had a letter back from Lloyds saying that I had never had PPI, and they could no nothing more with my claim, but this is obviously not true. My question is what should be my next step. Should I request a copy of my original agreement again before trying to escalate my claim, as I know that I had originally ticked the box.

There is also something strange with the letter from Lloyds in that there are two account numbers but when I submitted my initial claim I only listed one account number.

Any advice would be most gratefully received.

amersall

Regardless of the box being ticked, you need statements as proof that you paid PPI to show Lloyds, the agreement does not show PPI paid.

It is possible that you did tick the box but then cancelled this later, this could be why they have said no PPI, you really need statements showing PPI paid and good reasons for mis sell after ticking the box.

Contact them and ask what the other account number is for.