Lost three numbers during porting from sky mobile

PHK

Gail_d_west wrote: »

We had 30 days in which to cancel. Which I wouldn't class as tight.

Loosing one personal number is bad enough, but loosing three is more than inconvienent, that's just a lot of hassle we can do without to be honest. That's pretty much ringing every company and contact we have for our entire family to tell them we've changed our number.

The fact I work nights and my partner works all days makes this kind of thing a nightmare to do.

I'm not prepared to roll over given the sky have admitted it was the companies error and lack of staff training. That's just unacceptable, and to say 8

Unfortunately, your working arrangements are your own responsibility and so that won't have any effect on compensation.

You also need to consider that it's common knowledge that it's either cancel or port (because that's what the regulations state) so you need to factor in that some of the onus is on you.
When looking at "compensation" a court, if it came to that, would look at the actual cost to you of notifying everyone who needs to know. You would also be expected to minimise your loss. So, for example, if you can email friends \ business colleagues do that rather than have number change cards printed.

If it was me then I would be looking at £30 per number to cover the cost of phone calls etc.

Gail_d_west

I think common knowledge is a little harsh. I know you need a Pac code to port numbers but everything else I don't have any idea about. So if I ring up a company and ask for a Pac code. Why would the member of staff then say after giving me the Pac code. Do you want me to now cancel your sim. If they know that's not the process, so where is the onus on me. As far as I was concerned I had my pack code and that's all I needed. Anything after that is for the company to inform me of the process. So me asking for the pack code, implies I want to port my number, so should have been told that once the port is complete that the contract will cancel down regardless, and not cancel the SIM in the same phone call. That's just bad training and mis-information.

Gail_d_west

Yes, my personal situation is my own situation but that fact I work a completely different shift just makes it more awkward for me to communicate with companies. It would be like me saying, can you wake up in the middle of the night and ring Natwest to change your phone number. You wouldn't be massively impressed with having to do that. Is that awkward and inconvenient, yes.
Also, it may be common knowledge to you. But it wasn't common knowledge to me, I was being guided under the direction of sky. So saying the onus is on me is wrong. If I don't know the process of something, and I'm being led by the sky representative on the phone , I get my pac code and now she asks me if I want to cancel. As far as I'm concerned, that is the correct process.

PHK

I didn't say the onus is on you. I said some of the onus was on you. Money saving is about being smart and doing your research to save time and money.

Coming back to your working hours, the reason it's inconvenient for you is because you aren't available during standard business hours. Thats no one's fault so it's not something that would cause any compensation to be enhanced.

I suppose put crudely, compensation is re-imbursement for expense and perhaps a little for 'hurt and inconvenience' . What it isn't is a means to quell your outrage or a punishment for a mistake.