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Had PPI but can't go to Ombudsman
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Sunshinekitten wrote: »I used a company to try and claim my PPI as I have had PPI since 1997 until last year! However Santander refused my PPI claim and the company I was using to claim my PPI told me I could not go to the Ombudsman because Santander were not regulated at the time I took out the PPI, has anyone had a similar experience?
If it was santander and not say a shop store card then that would be unlikely (guessing that is the case as Santander were not operating in the UK that long ago!) if it was a store card then it is perfectly possible as regulation didn't start until 2005 so cases before regulation started cannot go to to the fos.Sam Vimes' Boots Theory of Socioeconomic Unfairness:
People are rich because they spend less money. A poor man buys $10 boots that last a season or two before he's walking in wet shoes and has to buy another pair. A rich man buys $50 boots that are made better and give him 10 years of dry feet. The poor man has spent $100 over those 10 years and still has wet feet.
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This is what the PPI claim company sent me
Thank you for your recent email
Santander have replied to our complaint letter and declined our reason for complaining.
In these circumstances we would look to take the claim further to the Financial Ombudsman Service.
However, The Financial Ombudsman Service will only look at complaints if the lender was regulated with them at the time of the account being taken out.
Santander become regulated with the Financial Ombudsman on 01/09/2000. They have confirmed this account was taken in March of 2000, this therefore falls outside the Financial Ombudsman jurisdiction and unfortunately we are unable to take it any further0 -
Your next step [ or the companys next step since you will be paying them] is to complain to Genworth, the underwriter.
They can also dismiss your complaint though so don't hold your breath.Non me fac calcitrare tuum culi0 -
Due you think Pleavin will apply to this?0
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Your next step [ or the companys next step since you will be paying them] is to complain to Genworth, the underwriter.
They can also dismiss your complaint though so don't hold your breath.
-taff are Genworth the underwriters for Santander though? I asked about the store card element and OP has not said if it was a store card or not. I am surprised that Santander would just dismiss the issue as they would surely have been part of GISC before 2005 which makes it sound like store card if they are saying pre-regulation as they frequently pay out for store cards from the Arcadia group?
I'd be half tempted to get it in writing they are no longer acting for the OP and then try and push it to Genworth and see whether they can get a payout - I imagine the CMC will still try and claim but you never knowSam Vimes' Boots Theory of Socioeconomic Unfairness:
People are rich because they spend less money. A poor man buys $10 boots that last a season or two before he's walking in wet shoes and has to buy another pair. A rich man buys $50 boots that are made better and give him 10 years of dry feet. The poor man has spent $100 over those 10 years and still has wet feet.
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Sunshinekitten wrote: »Due you think Pleavin will apply to this?
Plevin may apply - if the commission on the sale was more than 50% but no guarantees. I'd try Genworth firstSam Vimes' Boots Theory of Socioeconomic Unfairness:
People are rich because they spend less money. A poor man buys $10 boots that last a season or two before he's walking in wet shoes and has to buy another pair. A rich man buys $50 boots that are made better and give him 10 years of dry feet. The poor man has spent $100 over those 10 years and still has wet feet.
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Hi no it's not a store card if formed part of an endowment policy I took out with the 'then' Abbey National who became Santander0
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Hopefully dunstonh will see this and respond as he's best qualified to answer this as I don't believe you can have PPI on endowments
Sam Vimes' Boots Theory of Socioeconomic Unfairness:
People are rich because they spend less money. A poor man buys $10 boots that last a season or two before he's walking in wet shoes and has to buy another pair. A rich man buys $50 boots that are made better and give him 10 years of dry feet. The poor man has spent $100 over those 10 years and still has wet feet.
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Sunshinekitten wrote: »Hi no it's not a store card if formed part of an endowment policy I took out with the 'then' Abbey National who became Santander
PPI was not available on endowments. This sounds like a "complaint" that failed at the first hurdle , but is being unnecessarily complicated by the issue of Santander not being "regulated" at the time.
What exactly was your reason for complaint and why exactly was it refused? Did your claims company not explain that there was no PPI?0 -
As mentioned higher up by my esteemed fellow posters, you cannot have PPI on an endowment.
Abbey National never had an own brand endowment. They were agents for insurers for most of the post 1988 period but prior to that, they often used local broker/adviser firms and it would be them that carry the liability.I used a company to try and claim my PPI as I have had PPI since 1997 until last year!
This does not make sense. As endowments cannot have PPI as part of them, how can you have been paying it since 1997?I am an Independent Financial Adviser (IFA). The comments I make are just my opinion and are for discussion purposes only. They are not financial advice and you should not treat them as such. If you feel an area discussed may be relevant to you, then please seek advice from an Independent Financial Adviser local to you.0
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