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How to sort out this mess with Vodafone?

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  • sam1970
    sam1970 Posts: 1,196 Forumite
    Part of the Furniture 500 Posts Combo Breaker
    Hi Lee....I never got any reply for my message on the link provided.
  • sam1970
    sam1970 Posts: 1,196 Forumite
    Part of the Furniture 500 Posts Combo Breaker
    And by the way...I now got other issues....My second SIM card which i received only 3 days ago and not used yet ( still in drawer) is showing£26 extra charges on top of the monthly rent. Nearly an hour with customer service last night and they couldn't find an explanation....Very frustrating
  • sam1970
    sam1970 Posts: 1,196 Forumite
    Part of the Furniture 500 Posts Combo Breaker
    Hi Lee

    After sending the message through the link more than 5 times I got a response and the following reference number #15591530...Can you please help
  • Vodafone
    Vodafone Posts: 4,297 Organisation Representative
    Hi sam1970,

    Thanks for providing your reference number.

    I'm able to see that we're currently dealing with this issue via email.

    A member of the team will be in touch shortly in response to your recent reply.

    Kind regards,

    Becca

    Social Media Operations

    Vodafone UK
    “Official Company Representative
    I am the official company representative of Vodafone. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
This discussion has been closed.
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