Atom Bank - Thoughts?

AnotherJoe

So is your money stuck in there and you cant get it out? Or did you sort it?


The only issue ive had so far was a useless message on the app about being unable to login which turned out to be, i had to download the latest version. But rather than the error message say "download latest version" it said something like "unable to contact server" or something equally misleading. Poor programming.

sjp999

Antonello wrote: »

What about having to contact them to renew your contract with them ? In my case I couldn't access my on line account and they were unable to help me .their app is very very poor .

You might benefit from "spoofing" your location - Atom see you being outside the UK so may not want to deal with youmwhere you are.

Research and download a VPN app and you'll appear to be in the UK which should get you past the location checks made by Atom.

Certainly worked for the couple of banks (being over a year ago I don't remember which) and downloading BBC iPlayer radio content for me.

Antonello_2

Their app is very very poor .
I can't get access to my account !

Zero_Sum

Given how often apps stop working & need updates, then wont cos phone is full, I wouldnt go anywhere near an app only bank. Cant see why there isnt a website option

triplea35

My wife and I are not very tech minded at all, but my wife has an Ipad so we decided to give it a go. We have had a 1 year fixed and then renewed it for a further 1 year which will finish next April. The rate is 1.8% so was considering moving out but they are currently offering a market leading 2.05% on 1 year fixed so if as competitive in April will renew again.
Never had any issue with the App, pretty sure we got an email once advising us to upgrade, which we did. Usually use passwords and I manage all our accounts but encouraged my wife to be more involved and got her to use 'face recognition' on the App which works ok.

Alexland

Zero_Sum wrote: »

Cant see why there isnt a website option

Did you hear about the innovative telephone bank that only works with one ear? They use remote biometrics to determine which ear you are using and then hang up the phone if you use the wrong ear. Their AI then automatically sends you a handy poster to stick on the wall to remind you which ear to use next time. As a bonus the signup package also contains a preloaded mouse trap (mmm free cheese..) and a bad smell from head office. They're burning capital but about to IPO so looking forward to see if they allocate me any shares...

Alex