Main Hyundai dealer left hub nut loose

rob7475

Hi,

I'm after a bit advice on what course of action I should take against a Hyundai dealer that left my car in a dangerous state following a warranty repair. I'll give a bit of background:

My IX35 was struggling to engage 2nd and 4th gears so was booked into a Hyundai dealer at the beginning of November. Their initial diagnosis was that I'd worn the clutch on a 2 year old car and the repair would be chargeable. I disagreed with this and got Hyundai UK to investigate. They found that the clutch wasn't worn and it was a gearbox fault which was covered under warranty. The car was at the dealer for a month whilst the gearbox was stripped and several parts replaced. Within 10 minutes of receiving the car back, the car wouldn't stay in 6th gear so had to go back for another week for this to be fixed.

Within another couple of weeks, the car started having various issues (power steering cutting out, abs warning lights, cruise control not working) Hyundai diagnosed a faulty ABS sensor on the front N/S wheel which was replaced.

This week, I got a local mechanic to replace my front brake pads. When he raised the car, he noticed that the front nearside wheel had a good bit of movement. Upon further investigation, he found that the hub nut was loose by around 6 turns! This could have had disastrous consequences as the hub could have come off at any point. He's tightened the nut up now so hopefully all is well again.

I'm disgusted that a main dealer has left my car in such an unsafe state. I drive my children around in this car and to think what could have happened! What should I be expecting Hyundai / the dealer to be doing to put things right? The car has had over 10 visits to the dealer in the past year and I've been quite laid back so far but this latest thing is the last straw really

neilmcl

Make a complaint to the dealer principal.

sharp82

Sell it and move on

AdrianC

It's entirely likely that they DIDN'T leave it "loose by 6 turns". The nut is very likely to have been properly torqued up, but whatever security method should have been applied to prevent it loosening has not been - a split pin, a peened-over locking washer, or a faulty/reused nyloc.

That's not to say that's acceptable - but it's simply basic human error, perhaps even a faulty part.

I'm quite surprised that new brake pads are needed within such a short time of the front end of the car being so substantially dismantled, though.

rob7475

AdrianC wrote: »

It's entirely likely that they DIDN'T leave it "loose by 6 turns". The nut is very likely to have been properly torqued up, but whatever security method should have been applied to prevent it loosening has not been - a split pin, a peened-over locking washer, or a faulty/reused nyloc.

That's not to say that's acceptable - but it's simply basic human error, perhaps even a faulty part.

I'm quite surprised that new brake pads are needed within such a short time of the front end of the car being so substantially dismantled, though.

The brake pads were reported as 70% worn when the car went back for the sensor to be replaced. I've managed to get a couple more month out of them before getting them replaced.

AdrianC

rob7475 wrote: »

The brake pads were reported as 70% worn when the car went back for the sensor to be replaced. I've managed to get a couple more month out of them before getting them replaced.

So it's been in use for "a couple of weeks" after the main work until the ABS sensor problem, then a couple of months since?

That just confirms my theory. If it'd been left substantially loose, it'd have failed within miles.