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Sky Live Chat - Does it ever work?

Stompa
Stompa Posts: 8,390 Forumite
Part of the Furniture 1,000 Posts Name Dropper
in Broadband & internet access
I have some queries about an offer that Sky emailed me. So I phoned them up only to be told that they could only deal with such queries via Live Chat (whether that's true or not I don't know).

Anyway I go to Live Chat. Most of the time it shows 'busy, please wait...', and occasionally a 'Start Live Chat' button appears for a few seconds. However, clicking on that button never does anything. Am I doing something wrong? Does it ever work? Maybe they're just really really busy?

Thanks

Stompa
Stompa

Comments

  • [Deleted User]
    [Deleted User] Posts: 5,186 Forumite
    1,000 Posts Combo Breaker
    You just have to be patient with live chat and try at different times of the day.
  • Stompa
    Stompa Posts: 8,390 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    Colin_Maybe wrote: »
    You just have to be patient with live chat and try at different times of the day.

    Thanks, I was afraid that would be the answer.
    Stompa
  • [Deleted User]
    [Deleted User] Posts: 5,186 Forumite
    1,000 Posts Combo Breaker
    Stompa wrote: »
    Thanks, I was afraid that would be the answer.
    I have got through immediately recently but that was using it at 7am (?) when they start, I think they close at 11pm.
  • DonnySaver
    DonnySaver Posts: 570 Forumite
    Part of the Furniture 500 Posts Name Dropper
    Agreed. It's very hit-&-miss when it works. But when it does I always find it better than actually phoning them. If nothing else, you end up with a copy of your chat as proof of any offers they have given you.
  • brewerdave
    brewerdave Posts: 8,929 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    Its definitely become harder to connect on Live Chat. For my renewal negotiations I've always used Chat for cancellation/recontract...until this last time when I had to phone because Chat was "busy" every time I tried over two days.
    Also had the problem that , even when it became available I would type in the opening line -then find it had gone again!:(
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