Sky Live Chat - Does it ever work?

Stompa

I have some queries about an offer that Sky emailed me. So I phoned them up only to be told that they could only deal with such queries via Live Chat (whether that's true or not I don't know).

Anyway I go to Live Chat. Most of the time it shows 'busy, please wait...', and occasionally a 'Start Live Chat' button appears for a few seconds. However, clicking on that button never does anything. Am I doing something wrong? Does it ever work? Maybe they're just really really busy?

Thanks

Stompa

[Deleted User]

You just have to be patient with live chat and try at different times of the day.

Stompa

Colin_Maybe wrote: »

You just have to be patient with live chat and try at different times of the day.

Thanks, I was afraid that would be the answer.

[Deleted User]

Stompa wrote: »

Thanks, I was afraid that would be the answer.

I have got through immediately recently but that was using it at 7am (?) when they start, I think they close at 11pm.

DonnySaver

Agreed. It's very hit-&-miss when it works. But when it does I always find it better than actually phoning them. If nothing else, you end up with a copy of your chat as proof of any offers they have given you.

brewerdave

Its definitely become harder to connect on Live Chat. For my renewal negotiations I've always used Chat for cancellation/recontract...until this last time when I had to phone because Chat was "busy" every time I tried over two days.
Also had the problem that , even when it became available I would type in the opening line -then find it had gone again!:(